Business Analytics Associate

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

What This Role Is All About

As a Business Analytics Associate youll be the bridge between raw data and strategic business decisions. Youll work with stakeholders across the organization to understand their needs extract meaningful insights from our data landscape and help optimize how we serve our customers and drive growth.

This is where analytics meets business strategy. Youll be analyzing revenue trends pricing strategies project profitability and customer performanceturning numbers into actionable insights that shape how Infobip operates. Youll collaborate cross-functionally with finance product and sales teams develop your analytical skills and directly influence regional and departmental performance.

What Will You Do

• Understand report data requirements by consulting with senior analysts and stakeholders.
• Understand various data sources within the organization including how the specific data is aggregated and how is it visualized. Extract the needed data using appropriate tools.
• Continuously monitor and report on the business performance and financial impact of strategic projects including tracking and analyzing projects accounts and suppliers with lower than forecasted margins. This involves assessing overall financial performance identifying discrepancies from projections and providing insights to optimize project and supplier outcomes
• Collect and write down all relevant business and general technical information for large customer deals and all supplier deals within designated area of work.
• Gather information from various resources to broaden internal knowledge stay updated on product/feature releases.
• Actively use internal tools to gather information and turn it into insights according to role scope seniority and expectations.
• Proactive analysis of revenue and churn to achieve regional departmental objective.
• Support approving pricing strategies business models special deals and custom pricing analyses to maximize profitability based on area of work.
• Supporting simple risk and multiscenario analysis and preparing ROI models in regards to pricing approvals or low-level commitments.
• Collaborate closely with external and internal stakeholders maintaining efficient communication sharing practices and suggesting operational improvements.
• Proactively promote the PM department to various stakeholders.
• Maintain high-level oversight and understanding of key performance metrics profitability and industry trends.
• Understand and apply internal processes and practices (e.g. pricing customer lifecycle). Able to follow understand and apply department and company policies for own scope of work.

What Makes You a Strong Fit

• Strong analytical mindset with demonstrated ability to work with data dashboards and reporting tools
• Advanced Excel skills including pivot tables VLOOKUP formulas and data visualization
• Experience with BI/analytics platforms (Tableau Power BI or similar)
• Clear written and verbal communication skills; comfortable presenting findings to technical and non-technical audiences
• Strong attention to detail with ability to work confidently with large datasets
• Background in business analytics financial analysis data analytics or related field
• Ability to leverage AI and data analytics to support business insights and data-driven decision-making
• Fluent in spoken Mandarin/Chinese

Why youll love it here Financial rewards & recognition - A fair compensation aligned with your experience industry and market standards performance-driven bonuses regular reviews to support your growth and recognize your contributions and a culture that values your impact. Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours because great ideas happen everywhere - and not always between 9 and 5. ESOP (Employee Stock Ownership Plan)- As an Infobip employee youll have the opportunity to share in our companys success through stock options. Work-life balance and Well-being - We offer time off when you need it special leave days for lifes big moments and a flexible hybrid work model tailored to local regulations. Career mobility - Your career is a journey. With internal mobility upskilling and mentorship we help you shape your path. Professional development - Learning never stops. Onboarding mentorship and training programs help you grow - no matter where you start. International mobility- Ready to take your career global Explore short and long-term opportunities in our Hubs worldwide.While some benefits may vary by location our goal remains the same: to support your growth well-being and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.

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