Senior ServiceNow Consultant

Are you the person clients turn to when their ServiceNow ambitions need structure clarity and results   As a Senior ServiceNow Consultant you will lead implementation and transformation initiatives from the first workshop to go-live. You will act as a trusted advisor turning business needs into scalable best-practice ServiceNow solutions.

Your key responsibilities

Solution Design & Advisory

• Lead workshops and requirement-gathering sessions with business and IT stakeholders;
• Design ServiceNow solutions aligned with clients business objectives and platform best practices;
• Advise stakeholders on platform capabilities out-of-the-box adoption and ServiceNow good practices;
• Define implementation roadmaps and platform governance models.

Implementation & Delivery

• Lead the implementation of ServiceNow modules including Service Request Incident Problem Change and Knowledge Management CMDB & Discovery and Hardware & Software Asset Management;
• Work hand-in-hand with process owners and technical teams to secure adoption;
• Oversee configuration customisation and integration activities while keeping the platform clean and upgrade-safe;
• Define data migration strategies and validation approaches;
• Ensure solution quality through structured testing and go-live readiness activities;
• Mentor junior consultants and developers to raise the teams overall expertise.

Qualifications :

• At least 5 years of hands-on ServiceNow implementation experience;
• A proven track record of at least 3 end-to-end ServiceNow projects successfully delivered;
• Strong understanding of IT Service Management processes;
• Experience working in Agile delivery environments;
• Client-facing consulting experience;
• Fluent English.

What were looking for

Must-have:

• ServiceNow platform administration;
• Flow Designer and Workflow Studio with knowledge of the legacy Workflow Editor;
• IntegrationHub and REST/SOAP API integrations;
• CMDB design and Discovery;
• Workspace configuration;
• ServiceNow Certified System Administrator (CSA);
• ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM).

Softskills: Executive communication Stakeholder management Leadership & mentoring Problem-solving mindset Trusted-advisor attitude.

Nice-to-have:

• Fluent French;
• Experience in large-scale ServiceNow transformation programmes;
• Migration from legacy ITSM platforms;
• Global or multi-country deployments;
• Multi-instance integrations;
• ServiceNow Certified Application Developer (CAD);
• CIS-Discovery CIS-HAM or CIS-SAM certifications;
• ITIL 4 Foundation or Managing Professional;
• Scrum Master certification (PSM/CSM).

Additional Information :

Life at Devoteam

Join a community where technology meets humanity; we believe that a job should be more than just a to-do list it should be a place where you grow connect and make an impact; with us you will find:

• A playground for innovation: you will work with the latest GenAI stack to build future-proof solutions for our clients; this is your chance to stay ahead of the curve;
• A culture of connection: we are 140 tech enthusiasts from 27 countries and 700 from Benelux; we dont just work together we celebrate diversity and win together;
• Continuous growth: between our Training Center certifications and mentoring we take your development seriously; your ambition sets the pace;
• Meaningful impact: through the Devoteam Foundation your skills can serve social causes and sustainability initiatives.

Who thrives here

We are looking for problem-solvers who turn challenges into elegant solutions and curious minds who never stop learning; if you love combining deep technical work with human interaction you will fit right in.

If you do not feel fully confident that you meet the requirements above please dont worry. Just apply. Together well discover what you can bring to the table in which role you would fit best and how you could potentially grow at Devoteam.

Devoteam stands for equal opportunities. We are convinced that diversity contributes to the creativity dynamism and excellence of our organization. All our positions are open to people with disabilities.

Remote Work :

No

Employment Type :

Full-time