Customer Quality Digitalization Engineer

We are seeking a highly analytical tech-savvy Digital Transformation & Process Optimization Specialist to join our Customer Quality this role you will bridge the gap between technical engineering process design and next-generation technology.

You will analyze our end-to-end customer complaint and claim resolution processes identify operational bottlenecks and champion the integration of AI-driven tools (including Gemini Gems and other automation technologies) to drastically improve efficiency accuracy and resolution speed.

If you have an engineering mindset a passion for process engineering and a desire to shape the future of operational workflows we want to hear from you.

Key Responsibilities

Process Analysis & Engineering

• Analyze Complex Workflows: Map evaluate and diagnose the end-to-end customer complaint and quality claim lifecycle to pinpoint friction points ping-pong communication loops and operational bottlenecks.
• Technical Case Understanding: Quickly grasp complex technical product cases to ensure that workflows are designed to support deep forensic and technical investigations.
• Data-Driven Optimization: Establish structured processes to standardize incoming customer requests ensuring data completeness before cases move downstream.
• KPI Alignment: Drive initiatives specifically targeted at cutting technical decision lead times and eliminating administrative delays.

AI & Technology Integration

• AI Tool Implementation: Act as the primary champion for AI-driven solutions configuring and deploying tools like Gemini Gems and automated inbox/triage engines to optimize daily operational flows.
• Intelligent Routing & Triage: Help design and refine system logic for automated case triage ensuring that standard inquiries are streamlined and complex cases are instantly directed to the right technical experts.
• Automated Data Validation: Support the deployment of automated completeness and validation checks (e.g. automated validation of data inputs and initial assessments).
• Continuous Innovation: Proactively identify opportunities to leverage emerging digital tools keeping our quality operations at the cutting edge of technology.

Stakeholder Collaboration

• Bridge the Gap: Work closely with Customer Quality  teams both administrative and technical teams to translate complex technical findings into structured easily digestible process workflows.
• Change Management: Guide operational teams through the transition from manual high-volume email management to streamlined tech-enabled platforms.

Qualifications :

• Educational Background:

Bachelors or Masters degree in Engineering Business Engineering Operations Management Data Science or a highly analytical quantitative field.

• Analytical Mindset:

Strong process-mapping capability (experience with Lean Six Sigma or process re-engineering principles is highly valued).

• Technical Aptitude:

Comfort navigating complex technical databases and understanding high-value technical product specifications or failure modes.

• AI & Automation Savvy:

Hands-on experience or deep familiarity with AI tools LLMs (e.g. Gemini ChatGPT custom GPTs/Gems) and modern workflow automation platforms.

• Problem Solver:

A natural curiosity to ask how can we do this better and the tactical ability to turn those ideas into functional automated processes.

• Communication Skills:

Exceptional ability to communicate complex technical concepts and process changes clearly to both technical specialists and non-technical stakeholders.

Additional Information :

Heres a glimpse of the great benefits you can expect: - Compensation & Benefits: Benefit from a labor agreement with salary increases a qualified social minimum wage and automatic salary indexation to inflation. Enjoy a seniority incentive profit sharing and a 13th-month salary (with the option to convert it into additional leave). - Continuous Development: Access extensive training and certification opportunities local mentorship programs and leadership development initiatives (including development discussions and Talent Management programs). - Flexibility & On-site Perks: Embrace flexible work arrangements for white-collar roles. Enjoy a subsidized canteen an annual gift for employees and children and a mobile app that centralizes services benefits vouchers and discounts.

To help us process your application quickly please upload your CV in either PDF or Word format. We also kindly ask that you submit your resume in the same language as this job posting.

Why join Avery Dennison

We are a global materials science and digital identification solutions company with locations in over 50 countries and approximately 35000 employees worldwide. As a science and innovation company we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future we strive to provide an open collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what its like working at Avery Dennison. Learn more at . At Avery Dennison we work with the biggest brands in the FMCG apparel automotive and pharma industries. Our Rodange Site Avery Dennison Luxembourg Sàrl location founded in 1989 is a collaborative and dynamic environment that supports our Label and Packaging Materials Group division and employs approximately 540 talented individuals. Key functions at this site include Operations Customer Service central teams and various support functions offering diverse career paths and opportunities for growth.

Equal Opportunity Employer

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other protected status. If you are unable to use our online application process due to a disability please contact us to request an accommodation at In the EMEA region we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate Unite and our Mental Health group. Please visit our DE&I page to learn more about our Diversity Equity & Inclusion approach.

Pay Transparency Statement

The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range and in some circumstances may be above or below the range based on various factors including but not limited to a candidates relevant skills experience education and training and location as well as the job scope and complexity responsibilities and regular and/or necessary travel required for the position which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time subject to applicable law.

Salary Range:

Remote Work :

No

Employment Type :

Full-time