Unit Head-General Merchandise

Job Overview: 

The Unit Manager is responsible for overseeing all aspects of the General Merchandise commercial team strategies and plans and ensure its proper implementation. 

Duties and Responsibilities: 

Strategic Planning & Operational Effectiveness 

• Assist in identifying opportunities developing strategies presenting recommendations and implementing programs to improve operational effectiveness including process improvements technology enhancements change management and training. 

• Assist in setting and controlling SOPs for related business functions in coordination with the Organization Development department. 

• Review and adapt the department structure in coordination with the Organization Development department to align with department strategies. 

• Develop work plans on Division/Category levels covering future development plans at the company or division levels. 

Market Research & Competitive Analysis 

• Conduct market research to identify department trends competitor behavior and customer needs. 

• Develop plans and recommendations based on research to ensure the department remains competitive. 

• Attend international conventions periodically to identify industry trends and provide suggestions. 

• Ensure proper product positioning relative to competitors and industry standards. 

Sales & Profitability Management 

• Implement strategies that drive sales margin inventory optimization and improve customer service. 

• Monitor the sales of each product and take corrective actions as needed to meet targets. 

• Abide by profitability margins set by upper management and oversee negative margin products taking corrective action when necessary. 

• Identify and create opportunities to increase other operating incomes. 

• Ensure the set prices for categories under the department remain competitive in the market. 

Vendor & Supplier Management 

• Negotiate approve and manage contracts with suppliers. 

• Track orders and suppliers payments including claims and rebate deductions. 

• Meet with suppliers to discuss sales new releases opportunities and threats. 

• Ensure proper supplier relationships to maintain smooth operations and resolve any issues promptly. 

Product & Brand Management 

• Identify and select differentiated and exclusive offerings services brands and promotions. 

• Handle brand management for developed and exclusive brands. 

• Develop plans for new products or services based on market research and customer feedback. 

• Execute and manage product assortment/selection based on the stores concept. 

• Ensure the correct execution of promotional guidelines product selection criteria and pricing strategies. 

Inventory & Stock Management 

• Monitor and manage stock and service levels product movement aging and allocations. 

• Control daily and periodic replenishment orders for local and foreign product supplies. 

• Ensure ordering processes and parameters are properly set to prevent overstock and wastage. 

Category Performance & Reviews 

• Initiate periodic category reviews on all levels (product space brand supplier) as a tool to monitor performance and achieve targets. 

• Prepare a yearly Profit and Loss (P&L) statement by category to maintain optimal performance. 

Retail Space & Merchandising Management 

• Collaborate with the Retail Space Management department to set merchandising guidelines for the department. 

• Conduct occasional store visits to ensure alignment with company goals and merchandising standards. 

After-Sales & Customer Service 

• Closely oversee the after-sales function maintaining a professional attitude toward suppliers and customers to ensure satisfaction. 

Team Management: 

• Maintain staff by recruiting selecting orienting and training employees 

• Maintain staff job results by coaching counseling and disciplining employees 

• Provide on-going leadership and support to team 

• Resolve any staff issues and escalate any unresolved issue to superior 

• Ensure on-the-job training using training checklists 

• Recommend disciplinary action as needed following established policy 

• Control knowledge of procedures and ensure their strict implementation 

• Give clear responsibilities to the team 

• Organize and maintain departmental communication system that encourages staff participation 

• Manage shift schedule to include trainings vacations leaves and backups Ensure department staff is informed of policy changes 

• Conduct timely performance evaluations and staff development 

• Involve the team in service and activities 

Qualifications :

• Minimum of 8 years of experience in related field  

• Bachelors degree in Business Administration or any related field  

Additional Information :

Remote Work :

No

Employment Type :

Full-time