QoS & Technical Support Specialist (Remote)

Employment Type: Full-Time (Employee)

Location: Remote (Lebanon Syria or Turkey)

Department: Operations

Experience: 5 Years

About Azurreo

Azurreo is an international technology and telecommunications services company with over 15 years of experience supporting telecom operators enterprises and technology providers across more than 25 countries.

As part of our group youll also support SignalVerify our global telecom testing platform operating in over 144 countries helping customers monitor and validate the quality of their telecom services.

Join a multicultural remote team where collaboration ownership and continuous learning drive everything we do.

About the Role

We are looking for an experienced QoS & Technical Support Specialist to join our Operations team.

In this role you will monitor service quality analyze QoS performance troubleshoot customer issues and coordinate with internal technical teams to ensure timely resolution. You will also serve as a technical point of contact for customers providing clear communication and maintaining high service standards throughout the incident lifecycle.

Tasks

Key Responsibilities

• Monitor and analyze QoS KPIs including packet loss latency jitter throughput and availability.
• Investigate service degradation and perform first-level technical troubleshooting.
• Manage customer incidents from reporting through resolution ensuring SLA compliance.
• Coordinate with Engineering and Operations teams to resolve technical issues.
• Provide timely professional updates to customers via email and other communication channels.
• Prepare incident reports QoS reports and technical documentation.
• Identify recurring issues and contribute to service improvement initiatives.

Requirements

Requirements

• Bachelors degree in Telecommunications Computer Science Information Technology Engineering or a related field.
• 5 years of experience in QoS Service Assurance Telecom Technical Support Network Operations or a similar role.
• Strong understanding of QoS KPIs (Packet Loss Latency Jitter Throughput Availability) TCP/IP networking DNS and Internet connectivity & Root cause analysis and technical troubleshooting
• Experience with monitoring and ticketing tools.
• Experience supporting international customers in a technical environment.
• Excellent written and spoken English.
• Strong analytical communication and customer management skills.
• Ability to manage multiple priorities while working independently in a remote environment.

Benefits

What We Offer

Competitive salary.

Fully remote full-time position:

9 AM to 6 PM local time 1 hour break

Company laptop and professional tools.

Structured onboarding technical training and mentorship.

Exposure to international customers and telecom projects.

Career growth and performance-based salary reviews.

Paid leave public holidays and overtime compensation when required.

Friendly collaborative and multicultural work environment.

Overtime:

Fully compensated

Required depending on operational needs

May include coordination across time zones

Why Join Azurreo

If youre passionate about telecommunications enjoy solving technical challenges and thrive in a customer-facing environment youll have the opportunity to work on global projects develop your expertise and grow your career within an international team.