QA Test Business Analyst Lebanon

Position Overview
We are looking for a QA / Test / Business Analyst to join our team and work on projects within the Salesforce Ecosystem. The role combines business analysis functional testing and quality assurance to ensure that solutions meet business requirements and deliver a high-quality user experience.
The ideal candidate is analytical detail-oriented customer-focused and able to communicate effectively with both business and technical stakeholders.

Qualifications :

Requirements Education & Experience

• Bachelors degree or equivalent in Business Information Technology Computer Science Engineering or another related field.
• Minimum 3 years of relevant experience in QA software testing business analysis or a combination of these areas.
• Experience working within a CRM SaaS or Salesforce environment is highly desirable.
• Experience with Agile methodologies and tools is an advantage.

Technical Skills

• Good understanding of software testing principles and methodologies.
• Ability to create test cases scenarios and defect reports.
• Strong analytical and problem-solving skills.
• Good understanding of business processes and requirements analysis.
• Knowledge of Salesforce functionality and ecosystem is an advantage.
• Technical knowledge including familiarity with APIs databases SQL integrations or basic development concepts is a strong advantage.

Languages

• Fluent in English and Arabic.
• French is a plus.

Soft Skills

• Excellent communication and interpersonal skills.
• Strong client-facing and presentation skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong analytical and critical-thinking abilities.
• Detail-oriented with a strong focus on quality.
• Proactive organized and able to manage priorities.
• Team player with a collaborative mindset.
• Ability to work independently and take ownership of assigned activities.
• Adaptable and comfortable working in a fast-paced project-based environment.

Key Responsibilities

Business Analysis

• Gather analyze and document business and functional requirements.
• Work closely with clients business users and project teams to understand needs and translate them into clear requirements.
• Prepare user stories functional specifications process flows and acceptance criteria.
• Participate in workshops requirement reviews and solution discussions.
• Support the team in identifying gaps risks and opportunities for process improvement.

QA & Testing

• Prepare test scenarios test cases and test data based on business requirements.
• Perform functional integration regression and user acceptance testing.
• Identify document and follow up on defects through resolution.
• Validate that Salesforce solutions meet agreed business and functional requirements.
• Support UAT activities and assist clients/users during testing phases.
• Ensure proper documentation and traceability between requirements testing and delivered solutions.

Project & Client Collaboration

• Work closely with Salesforce consultants developers project managers and business stakeholders.
• Participate in project meetings and provide clear updates on testing and business analysis activities.
• Communicate effectively with clients and contribute to a positive client experience.
• Support project delivery by identifying issues early and proactively proposing solutions.

Additional Information :

What We Look For
A professional who can bridge the gap between business needs and technical delivery ensuring that Salesforce solutions are well understood properly tested and aligned with client expectations. The ideal candidate combines strong analytical and communication skills with a genuine interest in technology and quality.

Remote Work :

No

Employment Type :

Full-time