CLIENT RELATIONS MANAGER

The Client Relations Manager is responsible for managing relationships with our U.S.-based clients and overseeing maintenance work orders from a client-service and operational perspective. The role requires excellent English communication strong management skills and the ability to handle multiple priorities in a fast-paced environment.

Key Responsibilities

* Act as the main point of contact for assigned U.S. clients.
* Receive review and manage maintenance work orders.
* Coordinate with Project Coordinators to ensure jobs are handled properly and on time.
* Communicate professionally with clients through phone calls emails and online platforms.
* Provide clients with accurate and timely updates on ongoing work orders.
* Review quotations pricing scopes of work and job requirements before submission.
* Follow up on urgent and high-priority service requests.
* Monitor work orders from assignment through completion.
* Ensure client requirements deadlines and service standards are met.
* Handle client concerns escalations and operational issues professionally.
* Follow up with the operations team to ensure documentation photos reports and completion details are properly submitted.
* Maintain strong and professional long-term relationships with clients.
* Monitor team performance and help resolve operational challenges.
* Ensure all assigned accounts and work orders remain properly organized and updated.

Qualifications :

* Excellent spoken and written English is a must.
* Strong communication and client-management skills.
* Strong leadership organization and problem-solving abilities.
* Ability to multitask and work under pressure.
* Good computer and Microsoft Office skills.
* Previous experience in facility management maintenance coordination customer service account management or a related field is highly preferred.
* Professional attitude and strong attention to detail.

Additional Information :

WORK DETAILS

Location: Kaslik Lebanon
Schedule: Monday to Friday
Working Hours: 4:00 PM 12:00 AM
Full-Time On-Site
Contact: 79-361783

Remote Work :

No

Employment Type :

Full-time