Technical Support Specialist

Are you seeking an opportunity with a global organisation dedicated to promoting sustainable food production DeLaval stands as a leading developer manufacturer and supplier of solutions for dairy farmers worldwide. Established on a foundation of innovation we continually strive to assist our customers in achieving greater results with fewer resources.

DeLaval is currently recruiting a motivated and customer-oriented Technical Support Specialist with multi-country responsibility (Estonia Latvia Lithuania) to join our team in Latvia.

Purpose of Role and Key Responsibilities
In this role you will train and support end-users DeLaval customers and DeLaval own field employees in identifying and solving technical problems of DeLaval barn environment systems in dairy farms. Primary product group is Manure Handling Systems (robotic and conventional) and secondary product group is Other Barn Environment this work you will collaborate with various DeLaval teams locally and internationally.

• Identify technical knowledge gaps plan and conduct technical training for DeLaval service technicians and other employees as well as end-users (farm personnel) of DeLaval equipment;
• Monitor and support installation and commissioning of DeLaval equipment from a technical point of view;
• Collaborate with different DeLaval teams locally and internationally to solve technical issues;
• Participate in launch of new products (mainly technical training and technical support);
• Review / correct translated technical documentation (in Latvian).

Qualifications and Experience
Successful candidates will possess:

• University degree in Mechatronics Automation Electronics Electrical engineering or in another similar technical field;
• Good knowledge of the Latvian language (to be able to communicate freely with clients and to be able to review translation of technical documentation from English to Latvian). Knowledge of several
  Baltic languages is seen as an advantage;
• Good knowledge of English (to be able to communicate with DeLaval support functions in Europe and customers across the Baltics);
• Ability to effectively organize own daily work (be able to determine priorities of own work based on guidelines and actual situation);
• Good communication skills (be able to communicate with colleagues in DeLaval and technical staff of end-users be able to influence priorities of colleagues);
• Readiness to travel on business within the geographical scope mentioned above;
• Valid B category driving license;
• Good computer skills;
• Experience in maintenance / fitting of industrial machinery and / or serving customers in agriculture is seen as an advantage.

Working at DeLaval
Our core valuesPassion People Professionals and Partnershipsunite colleagues across entities and geographies. At DeLaval success goes beyond expertise; it is closely tied to behaviours. We are guided by three principles: Setting Direction Making Things Happen and One DeLaval.

We offer a unique workplace where state-of-the-art technology integrates seamlessly with animal welfare. As a member of the Tetra Laval Group alongside Tetra Pak and Sidel DeLaval provides:

• A meaningful position within an international company
• Ongoing learning and development opportunities
• An environment founded on trust support and mutual respect
• Monthly base salary 3 000 - 3 500 plus incentive plan
• Medical and life insurance

For further information please contact:
Andris Baris Project Coordination & Technical Support Manager
Edgars Briksnis Technical Manager
Jukka Ellonen HR

We welcome your application and look forward to connecting with you.

About DeLaval
Our vision is to enable sustainable food production. Through continual innovation we support dairy farmers globally by providing industry-leading milking equipment and solutions helping them achieve more with less. DeLaval employs approximately 4500 professionals across more than 100 markets worldwide and is part of the Tetra Laval Group.

Learn more at .