Systems Engineer (Enterprise Applications Support)

Full-time employment based in Latvia

You will:

• Provide support of off-the shelf software packages (Tier 2 and Tier 3)
• Perform installation of Tier 3 and certain Tier 4 information systems and conduct user training
• Perform installation and support of specialized systems (e.g. special warehouse systems)
• Monitor companys software updates and new software releases and recommend migration to these versions if necessary
• Follow release of new software which can potentially interest the company and recommend their purchase
• Update validation status of CFR 21 Part 11 applicable to information systems
• Study project-specific IT equipment provided by companys clients conduct required user training and provide further equipment support
• Conduct regular technical audits in the companys departments to check compliance with PSI standards regarding usage of specialized equipment and Tier 3-4

Qualifications :

• University or College degree Computer Science/IT specialty 
• Solid technical background
• Experience supporting business applications software platforms or enterprise systems
• Prior experience in systems analysis is a plus
• Experience with Jira Service desk and Confluence or similar products is a plus
• Experience in systems development and systems validation is a plus
• Experience with creating SQL queries
• Background in testing (preparing test cases and execution of test scripts) is a plus
• Excellent communication and collaboration skills
• Strong analytical skills
• Ability and desire to work in a service-oriented and customer-focused environment

Additional Information :

• Stable privately-owned company organically growing since 1995
• Intensive induction program technical and industry-related trainings for an optimal start and continuous development
• Diverse projects that include but are not limited to web and desktop apps ERP system BPM system document management system AI initiatives and more
• Friendly and supportive atmosphere in a committed team
• International environment with colleagues around the world
• Opportunities to quickly see the results of your work

Remote Work :

Yes

Employment Type :

Full-time