Swedish-speaking Customer Support Agent to Riga

Take the opportunity to live and work in Riga a city known for its stunning Old Town vibrant cultural life and affordable cost of living.

Riga is one of Europes hidden gems attracting visitors from around the world. This is a great chance to gain international work experience in a European capital where its easy and inexpensive to find your own place to live.

- A relocation package may be possible for motivated candidates.

We are currently looking for motivated Swedish-speaking Customer Support Agents to join our clients international team.

• Handle customer inquiries over the phone and provide effective solutions to end users.

• Log case resolutions in the contact center system based on communication via phone email chat etc.

• Ensure cases are resolved within their lifecycle in line with individual performance goals.

• Escalate priority issues according to client procedures to the appropriate team lead when necessary.

• Work both independently and as part of a team.

• Communicate effectively with internal and external stakeholders.

• Deliver outstanding customer satisfaction.

• Meet quality standards for all handled interactions.

• Maintain performance targets related to response time handling time and resolution rate in line with the projects key results (KRAs).

• Perform any additional ad hoc tasks that may improve service quality or KPIs.

• Participate in training as required.

• Strong computer skills and ability to multitask across multiple systems and applications.

• Friendly positive and self-motivated personality.

• Team player with a service-oriented mindset and a proactive approach to problem-solving.

• Flexibility to work in shifts or part-time (where legally possible) and adaptability to changing priorities.

• For roles involving written communication: Excellent written Swedish and a minimum typing speed of 50 words per minute.

• Premium Health Insurance: Comprehensive coverage for you and your family (spouse and dependents) including check-ups dental vision prescriptions mental health support and more.

• Compulsory Health Check (OVP): Fully covered.

• Learning & Development: Grow your skills through our clients training platform with over 5000 free courses practice tools and certifications especially in emerging technologies.

• Competitive Salary & Allowances: Based on your experience and the role.

• Paid Annual Leave: 4 calendar weeks of paid time off.

• Work Culture & Environment: Enjoy a dynamic and positive workplace with regular celebrations wellness initiatives and strong team spirit.

• Hybrid Work Model: Option to switch to hybrid work after reaching performance targets depending on business needs.

• Work from Home for Late Shifts: Possibility to work from home during evening shifts for better flexibility and work-life balance.