Service Delivery Manager – Cloud Operations Services

Lead the delivery of Intrums cloud transformation

Intrum is transforming its technology landscape and operating model to build a modern cloud-first IT environment. As part of this journey we are strengthening our end-to-end ownership of critical technology services while evolving towards a multi-vendor delivery model.

We are now looking for aService Delivery Manager CloudOps Servicesto take ownership of key cloud infrastructure services and ensure they deliver business value operational excellence and a great user experience.

This is a highly visible role where you will work across technology teams business stakeholders and strategic partners to shape the future of cloud service delivery at Intrum.

The opportunity

As Service Delivery Manager you will be accountable for the performance governance financial management and continuous improvement of cloud services built on Microsoft Azure. You will act as the bridge between business needs and technical delivery ensuring services remain secure reliable scalable and aligned with strategic objectives.

You will play a key role in a period of significant transformation helping to establish modern ways of working strengthen vendor partnerships and drive service excellence across a complex international environment.

What you will do

Own and evolve cloud services

• Take end-to-end ownership of assigned cloud services and ensure they meet business and operational requirements.

• Drive service performance availability resilience security and customer satisfaction.

• Develop and execute service improvement initiatives and roadmaps.

• Manage strategic supplier relationships and ensure delivery against agreed commitments.

• Oversee service performance governance risk management and operational reviews.

• Drive accountability across internal teams and external partners.

Drive operational excellence

• Ensure service levels are achieved and continuously improved.

• Support incident problem change and service management processes.

• Maintain clear service documentation reporting and governance structures.

• Monitor service costs and budgets while identifying optimization opportunities.

• Support business cases investment planning and value realization.

• Provide meaningful performance risk and roadmap reporting to stakeholders.

Collaborate across the organization

• Build strong relationships with business leaders technology teams and suppliers.

• Act as a trusted advisor for service-related decisions priorities and escalations.

• Contribute to cloud transformation initiatives and cross-functional programmes.

What you bring

Experience

• Proven experience in Service Delivery Management IT Service Management or a similar leadership role.

• Experience managing enterprise infrastructure or cloud services in a complex environment.

• Strong track record of vendor and stakeholder management.

• Experience working with service governance operational management and continuous improvement.

Cloud and technical knowledge

• Strong understanding of Microsoft Azure and enterprise cloud environments.

• Knowledge of Azure governance identity management and security practices.

• Experience with cloud networking hybrid environments and modern infrastructure operations.

• Familiarity with Infrastructure as Code automation and cloud deployment practices.

Personal qualities

• Strong leadership and relationship-building skills.

• Commercial mindset with the ability to balance cost risk and business value.

• Excellent communication and influencing capabilities.

• Analytical structured and results-oriented.

• Passion for service excellence and continuous improvement.

Qualifications

• Bachelors or Masters degree in Information Technology Engineering Business or a related discipline.

• 5 years of experience in service delivery IT operations or related areas.

• Knowledge of ITIL/ITSM practices; relevant certifications are advantageous.

• Experience working in Agile and cross-functional environments.