Senior Operator
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Since our founding IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries including some of the biggest and most influential brands in the applying our unique expertise in biometrics and cryptography we enable our clients to unlock simpler and safer ways to pay connect access identify travel and protect public places at scale and in total security.
Our teams work from 5 continents and speak 100 different languages. We strongly believe that our diversity is a key driver of innovation and performance.
IDEMIA Security Service Center is looking for Senior Operator to lead and handle daily operations during the shift. As theSenior Operatoryou will bedirectly responsiblefor coordinating shiftteamand allactivities on your Service Centeris a critical function withinIDEMIAand you will directly contribute toitsexcellence in both service levels and value it provides the organization.
- To supervise and actively participate in day to day activities during your shift;
- Provide customer service andsupport;
- Respond to escalation and supportrequests;
- Coordinate event managementand lead initialincidentmanagement;
- Assistinappropriate certificationsand inspections of theSEC;
- Monitor and track metrics and KPIs for regularreview;
- Work effectively in a professional friendly manner with a diverseteam;
- Adhere to policies andprocedures;
- Contribute to a high-performing friendly work environment.
- Education:
- Bachelorsdegree in Computer Science IT or related field.
- Experience:
- previousexperience in customer support data operations service desk for 2years;
- Skills:
- Strong technicalskills;
- Excellent communication organizational and interpersonalskills;
- Ability to work calmly under pressure whilst dealing with multiple issues
- Familiarlywith ticketing systems ITILpractices;
- Ability to manage multiple tasks and prioritizerequests;
- Knowledge of operating systems and officeapplication;
- Basic understanding of networking protocols and IT infrastructure is anadvantage;
- Understanding ofusing security applications is an advantage.
- Languages: English mandatory
- French is an advantage.
By choosing to work at IDEMIA you will join a unique tech company offering a wide range of growth opportunities. You will contribute to a safer world collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life regardless of how they look where they come from who they love or what they think.
We deliver cutting edge future proof innovation that reach the highest technological standards and were transforming fast to stay a leader in a world thats changing fast too.
At IDEMIA people can develop their expertise and feel a sense of ownership and empowerment in a global environment as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
Required Experience:
Senior IC
About Company
We make it safer and easier for people to pay, connect, be identified, access, travel and stay safe in the physical and digital worlds.
