German Speaking Service Desk Team Lead

As German-Speaking Service Desk Team Lead you will be a part of Arvato Systems Global Delivery Service Operations unit. Your main responsibilities will be management of the team supporting customers in system inquiries working closely and establishing global connection with colleagues in different locations in the world.

• Manage team resource planning and follow-up to meet maintenance support and development requirements.
• Act as the first-level escalation contact for both customers and the team developing strong relationships with stakeholders.
• Continuously improve services processes and tools.
• Advise and support the team on functional requests.
• Assist the team in issue resolution.
• Create an inspiring team environment with a culture of open communication.
• Follow up on customer issues that require additional research.
• Demonstrate the highest level of customer service and professionalism.
• Participate in job interviews.

• Excellent communication skills in German (C1/C2) and English language: Required for communication across our international locations and customers from Germany.
• Proven experience in leading and developing a team.
• Previous experience in customer service or customer-facing roles.
• Desire to grow and develop within IT industry.
• Proactive and analytical approach.
• Strong problem-solving skills with a self-driven and creative approach to work.
• People management capability with ability to build guide and motivate a team members.
• Excellent communication and relationship-building skills.
• Flexibility mobility and high level of self-motivation.

• Monthly gross base salary from 2200 to 2700 EUR depending on your level of expertise
• Hybrid way of working based on your own preferences with cozy office space in the center of Riga when needed
• Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days birthday leave Happy Land space in the office for children etc.
• Individual development and learning plan including yearly budget for external training
• Necessary essentials health insurance with dental services and sports coverage
• Possibility to work in mutual trust and positive team environment to be creative and improve working flows by self-initiatives
• Friendly multicultural and cooperation orientated colleagues

We solve complex IT challenges power seamless Cloud transitions and keep critical systems running quietly reliably globally.

With deep industry expertise and a focus on what mattersWe Empower Digital Leaderswith solutions that stay in the background so their businesses can stay in front.

But behind every great system is an even greater team.

We foster a diverse inclusive culture where people feel valued supported and set up to thrive.

And our commitment to sustainability and responsibility is more than words its recognized by SIF WWF and Latvias Inclusion and Diversity Charter.

Real impactdoesnt need the spotlight- it needs the right people. Like you.

We look forward to your application. All shared information will be treated confidentially securely processed for recruitment only and deleted after the process concludes.

For more information pleaseclick here.

Company: SIA Arvato Systems Latvia
Country: Latvia
State/Region: Riga
City: Riga
Postal Code: LV-1013
Job ID: 288556