Shift Leader Receptionist Customer Experience Specialist

About Nafas

Nafas is a growing wellness and lifestyle brand focused on delivering high-quality experiences that combine mindfulness health and human connection. Every interaction from booking to post-session is designed to leave a lasting impact.

We are looking for someone who doesnt just handle tasks but someone who owns the experience.

This is not a typical receptionist role.

You will be the face of Nafas the center of operations and the guardian of the customer experience ensuring that every client journey runs smoothly before during and after their sessions.

You will also take on a shift leader mindset coordinating daily flow supporting the team and maintaining a high standard across all touchpoints.

• Manage front desk operations and welcome clients with professionalism and warmth
  

• Oversee the full customer journey: booking arrival session follow-up
  

• Coordinate schedules bookings and communication with clients and internal team
  

• Ensure a seamless and premium experience at every touchpoint
  

• Handle client inquiries concerns and feedback with care and efficiency
  

• Support daily operations and act as a point of coordination during shifts
  

• Maintain accurate records of bookings attendance and client interactions
  

• Collaborate with marketing and operations teams to improve customer experience
  

• Use CRM systems (e.g. Zoho) to track and manage customer data and communication
  

You are someone who:

• Naturally takes ownership and thinks beyond the task
  

• Sees the big picture not just individual actions
  

• Is highly organized proactive and detail-oriented
  

• Communicates with clarity confidence and empathy
  

• Thrives in dynamic environments and can adapt quickly
  

• Understands that customer experience is everything
  
  

This role is for someone who wants to:

• Be part of a growing brand with vision
  

• Have real impact on how customers feel and experience the brand
  

• Grow into a leadership role within operations and customer experience
  

Requirments

• Native Arabic speaker with strong command of English
  
• Minimum 3 years of experience in a receptionist secretary or customer support role
  
• Strong experience in customer service and client interaction
  
• Excellent organizational and multitasking skills
  
• Ability to manage multiple responsibilities and prioritize effectively
  
• Flexible with working hours (including shifts when required)
  
• Professional appearance and communication style
  

• Experience in customer experience roles (CX focus)
  

• Familiarity with Zoho CRM or similar systems
  

• Background in wellness hospitality or service-driven industries
  

• Experience in coordinating or leading shifts/teams