Senior RPA Intelligent Automation Consultant

We are seeking an experienced Senior RPA / Intelligent Automation Consultant to support develop and help manage an Automation Center of Excellence (CoE) within a banking environment.

The role requires a strong combination of RPA and Intelligent Automation expertise digital transformation experience technical acumen stakeholder management and CoE governance. The consultant will work closely with business functions IT teams technical partners vendors and senior leadership to identify and prioritize automation opportunities develop business cases manage the automation pipeline coordinate end-to-end delivery and measure the business value generated through automation.

The successful candidate will also contribute to defining the banks RPA and Intelligent Automation strategy operating model governance framework roadmap and product backlog while ensuring automation initiatives deliver measurable improvements in cost productivity operational efficiency and customer experience.

• Support the establishment development and ongoing management of the RPA / Intelligent Automation Center of Excellence (CoE).
  
• Contribute to defining and executing the organizations RPA and Intelligent Automation strategy roadmap operating model and governance framework.
  
• Establish and maintain automation standards methodologies policies controls and delivery frameworks to ensure consistent and scalable automation delivery.
  
• Own and manage RPA-related requirements and initiatives within the automation product backlog ensuring alignment with business priorities and the overall digital transformation strategy.
  
• Drive a structured governance model covering automation intake assessment prioritization development testing deployment monitoring and benefits realization.
  
• Promote automation best practices and support the development of a sustainable enterprise-wide automation capability.
  

• Partner with business functions to identify and assess RPA Intelligent Automation and Hyperautomation opportunities across different processes.
  
• Evaluate business processes for automation suitability based on complexity transaction volumes standardization risk technical feasibility and potential business value.
  
• Manage and prioritize the automation opportunity pipeline ensuring high-value initiatives are appropriately assessed and progressed.
  
• Facilitate process discovery and assessment sessions with business stakeholders to understand current processes pain points inefficiencies and automation potential.
  
• Support the preparation of business cases cost-benefit analyses ROI calculations KPIs and expected business benefits for proposed automation initiatives.
  

• Oversee the complete automation lifecycle from opportunity assessment and process discovery through solution design development testing deployment and post-production support.
  
• Coordinate delivery activities across business teams IT developers technical partners solution providers and external vendors.
  
• Provide technical guidance on RPA and Intelligent Automation solutions and ensure proposed solutions are scalable secure maintainable and aligned with enterprise standards.
  
• Leverage strong technical knowledge to support the execution of active automation projects and implementation of solutions for predefined manual and repetitive processes.
  
• Support automation testing UAT coordination deployment readiness and production transition activities.
  
• Monitor deployed automations and collaborate with relevant teams to resolve operational or technical issues impacting automation performance.
  

• Define and establish KPIs and performance measures for RPA and Intelligent Automation initiatives.
  
• Track and report realized benefits including cost savings productivity improvements FTE optimization reduction in manual effort turnaround-time improvements accuracy and overall process efficiency.
  
• Develop a KPI-driven and benefits-focused automation culture ensuring initiatives are evaluated based on measurable organizational value.
  
• Assess and define the ROI of automation initiatives and effectively communicate their value to business stakeholders and senior management.
  
• Champion high-value RPA and Intelligent Automation initiatives at an organizational level to drive adoption and maximize business benefits.
  

• Manage automation roadmaps project timelines delivery milestones risks dependencies resources and budgets.
  
• Provide regular management updates covering the automation pipeline implementation status budgets KPIs benefits issues and key risks.
  
• Work closely with senior leadership including the Head of Digital Transformation to ensure automation initiatives remain aligned with broader transformation objectives.
  
• Build strong relationships across business functions IT operations risk technical teams vendors and senior leadership.
  
• Manage expectations and facilitate effective decision-making by clearly communicating project status challenges risks and business outcomes.
  
• Drive automation awareness adoption and engagement across business functions through workshops stakeholder sessions and knowledge-sharing initiatives.