Receptionist

The Front Office Receptionist is responsible for creating a positive first impression by welcoming guests and ensuring a smooth check-in and check-out experience. This role provides excellent customer service handles guest inquiries and supports daily front office operations.

Key Responsibilities:

• Welcome guests and perform check-in/check-out procedures efficiently.
• Manage room reservations modifications and cancellations.
• Handle guest requests inquiries and complaints professionally.
• Process payments maintain accurate billing and issue invoices.
• Answer telephone calls and direct inquiries appropriately.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Maintain accurate guest records using the hotels property management system.
• Provide information about hotel services facilities and local attractions.
• Ensure the reception area is clean organized and professional at all times.
• Follow hotel policies safety procedures and service standards.

Qualifications :

• bachelors degree in Hospitality Tourism or a related field preferred.
• Previous experience in front office reception or customer service is an advantage.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and hotel property management systems (e.g. Opera is an advantage).
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional appearance and customer-focused attitude.
• Flexibility to work shifts including weekends and public holidays.

Additional Information :

• Local transfer within Kuwait if possible.
• Eligible to work in Kuwait with transferable residency (Article 18) if applicable.
• Available to join immediately or after the required notice period.
• Willing to work flexible shifts weekends and public holidays.
• Committed to delivering exceptional guest service and maintaining Accors hospitality standards.

Remote Work :

No

Employment Type :

Full-time