IT Manager | Hospitality | Kuwait

We are looking for Candidates who has comprehensive hands-on experience with Microsoft Dynamics 365 and the ability to design develop and implement software programs and IT projects from scratch.

Key Responsibilities:

• Manage IT systems networks and infrastructure to ensure high availability security and performance.

• Develop IT strategies policies and procedures that support business growth.

• Lead and develop the IT team manage the IT budget and oversee system upgrades migrations and implementation projects.

• Collaborate with department heads including Operations Supply Chain Finance and Human Resources to understand business needs and translate them into functional requirements aligned with the Dynamics 365 implementation roadmap.

• Conduct workshops and observation sessions to gather detailed requirements based on approved processes and procedures.

• Perform fit-to-standard and fit-gap analyses against Dynamics 365s standard capabilities.

• Recommend and implement improvements to business workflows and the use of Dynamics 365 functionalities.

• Configure Dynamics 365 applications including Customer Engagement (CE) Finance and Operations (F&O) and related modules.

• Customize and publish workflows business processes forms and configurations according to business needs.

• Maintain daily updates to the Requirements Traceability Matrix (RTM) including data mapping implementation progress and Azure DevOps work items in coordination with department heads and the Senior Business Application Engineer.

• Coordinate with technical consultants developers and testers to meet project milestones and deadlines.

• Facilitate User Acceptance Testing (UAT) with internal stakeholders.

• Develop training materials and knowledge base articles conduct training and provide ongoing support and knowledge transfer.

• Serve as the main link between business departments and technical teams to ensure requirements are understood and implemented effectively.

• Build software programs and IT projects from scratch covering requirements gathering design development testing deployment and ongoing support.

• Implement security measures and ensure compliance with applicable requirements and industry standards.

Required Qualifications and Experience:

• Bachelors degree in Computer Science Information Technology or a related field.

• 57 years of experience in IT management or a similar role.

• Comprehensive experience in Dynamics 365 implementation configuration customization integration and support.

• Proven experience developing software solutions and delivering IT projects from scratch.

• Strong knowledge of network management systems administration and IT security.

• Strong project management skills with experience managing multiple projects simultaneously.

• Proven leadership analytical problem-solving and conflict resolution skills.

• Excellent communication and stakeholder management skills.

• Ability to work effectively in a fast-paced environment.

Preferred Qualifications:

• Masters degree in a relevant field.

• Certifications such as ITIL PMP CISSP CISM or relevant Microsoft AWS Cisco or VMware certifications.

• Experience with cloud platforms such as Azure AWS or Google Cloud.

• Experience managing ERP systems CRM platforms and Microsoft Dynamics 365.