I- Call Center Attendant

JOB DESCRIPTION

1. Customer Service & Communication

• Answer customer calls in a professional friendly and timely manner.
• Provide menu information promotions and product details clearly to customers.
• Handle customer inquiries complaints and requests ensuring proper follow-up.
• Escalate unresolved issues to the supervisor or relevant department.

2. Order Management & Accuracy

• Take delivery pickup and catering orders accurately through the POS/call center system.
• Verify customer details order items quantities and special requests.
• Confirm order totals delivery times and payment methods.
• Communicate order information to the correct branch or delivery team promptly.

3. Coordination With Branches & Delivery Teams

• Coordinate with branch supervisors to ensure order availability and preparation.
• Assist delivery riders by providing correct customer details and locations.
• Follow up with branches on delayed or pending orders to avoid customer dissatisfaction.

4. Customer Experience & Retention

• Maintain a positive and helpful attitude to enhance the customers experience.
• Suggest add-ons promotions and recommended items to increase sales.
• Track frequent customer concerns and report trends to management for improvement.

5. System & Data Accuracy

• Ensure all orders are entered correctly into the system without errors.
• Update customer information when needed (contact numbers addresses notes).
• Handle cancellations modifications or refunds according to company policies.
• Maintain logs and records of customer interactions complaints and escalations.

6. Adherence to Policies & Procedures

• Follow call center scripts standards and professional communication guidelines.
• Maintain call quality speed and accuracy targets as assigned.
• Protect customer data and follow confidentiality rules.
• Comply with company service standards and performance requirements.

QUALIFICATIONS & REQUIREMENTS

• Strong communication skills in English (Arabic is an added advantage).
• Good knowledge of POS systems delivery platforms and call center software.
• Ability to work under pressure and handle high call volumes.
• Customer-focused attitude patience and problem-solving skills.

PERSONAL COMPETENCIES

• Excellent Communication Skills
• Customer Service Orientation
• Patience & Professionalism
• Multitasking Ability
• Time Management
• Attention to Detail
• Positive Attitude & Team Spirit

Note: We thank all applicants for their interest however only those candidates who are shortlisted will be contacted.