Konnect Insights

About Konnect Insights

Konnect Insights is an omni-channel customer experience management platform that helps brands to leverage the 4 Pillars of CXM by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is as all-in-one suite offering social listening + community engagement management (ORM) + social CRM + social analytics + social publishing + BI tools & dashboards + surveys + crisis management + AI and automation. It is comprehensive platform that unifies, marketing, analytics, and customer experience trusted by leading brands from various industries. The 4 Pillars of Omni-channel Customer Experience Management states that for brands to be truly customer-centric they need to listen to customer feedback on social media, web, emails, offline touchpoints, call centers and chatbots (the first 2 pillars), evaluate and understand that data using analytics and CRM (the 3rd pillar) and act on that data by using social media publishing and marketing automations (the 4th pillar).