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Teller Supervisor
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
3-5years
Experience Required:
Posted:
27 August 2026 (7 days ago)
Posted:
Application Deadline:
24 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Teller Supervisor
Department: Operations
Location: Nairobi
About the Organization
Our client is a leading financial services organization committed to delivering secure reliable and customer-focused financial solutions. The organization values operational excellence regulatory compliance and exceptional customer service while fostering a high-performance workplace.
Reporting Relationships
Reports Directly To: Branch Manager
Reports Indirectly To: Operations Manager / Regional Operations Manager
Direct Reports: Tellers / Customer Service Officers
Indirect Reports: Office Assistant
Key Relationships
Internal
Branch staff
Operations
Finance
Compliance
Human Resources
External
Customers
Banking partners
Regulatory stakeholders (where applicable)
Financial Responsibilities
Direct Control
Vault cash
Branch cash operations
Indirect Influence
Teller cash tills
Daily cash reconciliation processes
Job Purpose
The Teller Supervisor is responsible for supporting the Branch Manager in ensuring smooth branch operations maintaining compliance with regulatory and internal policies driving operational efficiency leading frontline staff and delivering excellent customer service.
Key Responsibilities
1. Branch Operations Management (35%)
Oversee daily branch operations ensuring efficient transaction processing and cash management.
Manage branch cash flow vault operations and teller allocations to maintain liquidity and security.
Monitor branch financial performance and operational metrics.
Implement initiatives that improve customer experience and operational efficiency.
Ensure timely and accurate reconciliations for vault cash teller tills petty cash and bank deposits.
2. People Leadership & Staff Development (20%)
Supervise coach and mentor tellers and customer service staff.
Conduct performance reviews and provide ongoing feedback.
Foster accountability teamwork and high service standards.
Identify training needs and support staff development.
3. Customer Rela0tionship Management (20%)
Ensure prompt resolution of customer inquiries and complaints.
Maintain high service standards across all customer interactions.
Support customer retention and relationship-building initiatives.
Collect and share customer feedback to improve service delivery.
4. Compliance & Risk Management (15%)
Ensure compliance with Central Bank regulations AML/CFT requirements and internal policies.
Verify Know Your Customer (KYC) documentation.
Conduct teller audits surprise cash counts and fraud risk monitoring.
Escalate suspicious transactions through the appropriate compliance channels.
Enforce branch risk controls and cash handling procedures.
5. Reporting & Governance (10%)
Prepare accurate operational and financial reports.
Maintain complete and audit-ready branch records.
Provide management with performance updates and variance analysis.
Reporting Requirements
Daily Reports
Vault and cash reconciliations.
Teller balancing reports.
Cash position summaries.
Petty cash reconciliations.
Transaction summaries.
Weekly Reports
Customer growth trends.
Teller performance metrics.
Customer feedback summaries.
Operational incident reports.
Monthly Reports
Branch performance against targets.
Teller shortages and excesses analysis.
Compliance and audit updates.
Staff performance and training reports.
Branch performance dashboard.
Requirements
Person Specifications
Qualifications
Diploma or Bachelors Degree in Business Finance Economics Banking or a related field.
Experience
Minimum 3 years experience in a supervisory role within banking forex bureau microfinance SACCO or another financial services environment.
Practical experience in cash handling teller operations transaction reconciliation and branch operations.
Knowledge & Skills
Strong cash management and reconciliation skills.
Knowledge of Central Bank regulations AML/CFT and KYC requirements.
Leadership and people management skills.
Excellent customer service and conflict resolution abilities.
Strong analytical and problem-solving skills.
High level of integrity and attention to detail.
Ability to work effectively under pressure.
Desirable
Experience using banking or financial transaction systems.
Strong numerical and analytical skills.
Experience supervising frontline banking or financial services teams
Note: The successful candidate should be willing to work on shifts
Required Education:
QualificationsDiploma or Bachelors Degree in Business Finance Economics Banking or a related 3 years experience in a supervisory role within banking forex bureau microfinance SACCO or another financial services experience in cash handling teller operations transaction reconciliation and branch & SkillsStrong cash management and reconciliation of Central Bank regulations AML/CFT a
