Telesales Associate
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Job Summary
The purpose of this role is to generate and convert leads for the Lease-to-Own driver programme through outbound and inbound phone-based engagement with prospective drivers sourced from digital referral and partner channels.
- Place outbound calls to leads generated through digital referral and partner channels and handle inbound enquiries promptly.
- Clearly explain the Lease-to-Own model lease terms and benefits to prospective drivers over the phone.
- Capture and log call outcomes and lead details accurately in the CRM/lead-tracking system.
- Screen prospective drivers against the eligibility checklist (valid license ID Certificate of Good Conduct KRA PIN SACCO membership) before referring them for onboarding.
- Support drivers in gathering and submitting the required documentation.
- Follow up with leads who have not yet completed the application process.
- Meet daily and weekly call volume and conversion targets set by the Telesales Lead.
- Report daily on calls made leads generated and conversions to the Telesales Lead.
- Maintain a professional brand-consistent standard on every call in line with company standards.
- Minimum of a KCSE Certificate plus a Degree/Diploma in Sales Marketing Business Administration or a related field.
- A minimum of 1 year of experience in telesales call centre or direct sales ideally in a fast-paced target-driven environment.
- Experience within the transport mobility or asset-financing sectors will be an added advantage.
- Excellent verbal communication and interpersonal skills.
- Ability to communicate effectively and build trust with drivers and stakeholders at grassroots level.
- Self-motivated and comfortable working to daily call volume and conversion targets.
- Meticulous in capturing lead and call outcome details accurately.
- Ability to work independently while following call scripts and plans set by the Telesales Lead.
Required Skills:
Skills & Abilities: A Bachelors Degree or Diploma in Finance Accounting Business Administration or a related field. Strong foundational computer skills including proficiency in Google Workspaces or Microsoft Office suite(Especially spreadsheets like Excel and Google Sheets) Good communication and Interpersonal skills with the ability to handle customer interactions professionally. Strong Organizational and interpersonal skills to effectively handle multiple tasks and priorities. Excellent attention to detail and a commitment to accuracy in data entry and record keeping. Familiarity with accounting software and tools particularly Zoho is a valuable asset.
