Support Engineer Database MongoDB & Elasticsearch

Location: Angola / Kenya
Work Arrangement: Work from Office
Experience: 35 years
Shift: 24/7 rotational shifts
Working Pattern: Rotational weekly days off

About the Role

We are looking for an experienced L2 Support Engineer Database with strong hands-on expertise in MongoDB and Elasticsearch to join our production support team in Angola or Kenya.

The successful candidate will be responsible for providing Level 2 operational and technical support for database and search platforms in a 24/7 production environment. The role requires strong troubleshooting skills experience managing production incidents and the ability to identify and resolve performance and availability issues.

• Provide L2 production support for MongoDB and Elasticsearch environments.
• Monitor database and platform health performance availability and capacity.
• Troubleshoot and resolve database indexing connectivity and performance-related issues.
• Perform MongoDB administration including database monitoring replication backup/recovery and performance optimisation.
• Support Elasticsearch administration including cluster health node management indexing shards replicas and performance troubleshooting.
• Investigate and resolve production incidents in accordance with defined SLAs and operational procedures.
• Perform root cause analysis (RCA) for recurring or critical incidents and recommend preventative actions.
• Monitor system alerts and proactively identify potential issues before they impact production.
• Perform performance tuning and optimisation across MongoDB and Elasticsearch environments.
• Support database upgrades configuration changes maintenance activities and deployments.
• Work with development infrastructure cloud and application teams to troubleshoot complex production issues.
• Develop and maintain monitoring operational and automation scripts to improve support efficiency.
• Maintain accurate technical documentation troubleshooting guides and operational procedures.
• Participate in the 24/7 rotational support schedule including out-of-hours and weekend shifts where required.

• 35 years of experience in database administration production support or infrastructure support.
• Strong hands-on experience with MongoDB administration and troubleshooting.
• Strong hands-on experience with Elasticsearch administration and troubleshooting.
• Proven experience supporting production environments.
• Strong understanding of database performance monitoring and optimisation.
• Experience with incident management problem management and root cause analysis.
• Experience working with monitoring and alerting with automation and scripting for operational/support activities.
• Good understanding of Linux/Unix environments.
• Strong troubleshooting and analytical skills.
• Ability to work effectively under pressure in a 24/7 operational environment.
• Good communication and collaboration skills.

Desirable

• Experience with MongoDB replication sharding and backup/recovery.
• Experience with Elasticsearch clusters shards replicas and index lifecycle management.
• Knowledge of cloud environments such as AWS Microsoft Azure or Google Cloud.
• Experience with Docker and/or Kubernetes.
• Knowledge of DevOps and CI/CD practices.
• Experience with scripting languages such as Python Bash or Shell.
• Relevant MongoDB Elasticsearch or cloud certifications.

We are looking for someone who is hands-on technically strong and proactive with the ability to independently investigate production issues and drive them through to resolution.

The ideal candidate will be comfortable working in a fast-paced 24/7 production support environment collaborating with multiple technical teams and continuously looking for ways to improve system reliability performance and operational efficiency.