Service Desk Coordinator

Location: Nairobi Kenya
Employment Type: Full-time
Salary: KES Gross per Month
Application Deadline: Thursday 27th August 2026

Our client is seeking a highly organized proactive and detail-oriented Service Desk Coordinator to support the smooth delivery of after-sales service operations.

The role will be responsible for converting findings from preventive maintenance visits call-outs and support issues into accurate and timely commercial quotations. The successful candidate will also work closely with the Support Coordinator to keep preventive maintenance schedules on track follow up on outstanding client approvals and provide effective client communication.

This is an excellent opportunity for someone with strong coordination customer service quotation preparation and administrative skills who enjoys working in a technical and service-focused environment.

• Prepare commercial quotations for parts repairs and replacements identified by the Support team during preventive maintenance visits and call-outs.
• Track quotations through to client approval and proactively follow up on outstanding or pending quotations.
• Work closely with the Support Coordinator to ensure preventive maintenance schedules are kept up to date and visits are planned and completed on time.
• Monitor items identified for replacement or repair and ensure they are resolved and closed out before the next scheduled preventive maintenance visit.
• Provide backup client communication including responding to service-related emails and enquiries.
• Maintain accurate and up-to-date records of quotations approvals follow-ups and preventive maintenance scheduling status.
• Liaise with the Presales and Support teams to gather accurate technical and commercial information required for quotation preparation.
• Assist the Presales team with commercial quotations for project-related activities in addition to after-sales quotations.
• Follow up with relevant internal teams to ensure client requests and service-related actions are progressing within agreed timelines.
• Support the wider Support Department with coordination and administrative activities as required.
• Proactively identify potential delays outstanding actions or gaps and escalate them to the relevant team members.
• Contribute to the smooth and efficient delivery of after-sales services and overall customer satisfaction.

• Diploma or Degree in Business Administration Engineering or a related field.
• 12 years of experience in coordination sales support customer service or a similar role.
• Experience within a technical security engineering or service-oriented industry will be an added advantage.
• Proficient in Microsoft Excel and Word.
• Familiarity with CRM quotation or service management software is an advantage.
• Strong organizational skills with the ability to manage multiple quotations follow-ups and deadlines simultaneously.
• Good written and verbal communication skills with the ability to draft clear and professional client correspondence.
• Strong attention to detail and accuracy.
• Proactive approach with the ability to identify and flag potential issues before they become delays.
• Ability to work effectively with multiple teams and stakeholders.
• Strong customer service and relationship management skills.

• Quotation preparation and follow-up
• Service coordination
• Customer service
• Administrative and organizational skills
• Attention to detail
• Time management and prioritization
• Written and verbal communication
• Stakeholder coordination
• Problem-solving
• Proactive follow-up
• Microsoft Office proficiency
• Teamwork and collaboration

Were looking for someone who:

• Is highly organized and comfortable managing multiple tasks and deadlines.
• Has a strong eye for detail and takes pride in producing accurate quotations and records.
• Is proactive in following up on outstanding quotations approvals and service activities.
• Communicates professionally and confidently with both clients and internal teams.
• Can identify potential delays and take action before they affect service delivery.
• Works well in a fast-paced technical service environment.
• Is dependable responsive and committed to delivering excellent customer service.
• Enjoys coordinating people information and processes to keep operations running smoothly.

Interested candidates should submit their CV via the CareerPage.

Application Deadline: 27th August 2026

For inquiries contact

GAP recruitment does not charge candidates at any stage. Only shortlisted candidates will be contacted.