Service Desk Coordinator Intern

Location: Nairobi Kenya
Employment Type: Full-time Internship
Stipend: KES 25000 Gross per Month
Application Deadline: Saturday 29th August 2026

Our client is seeking a highly organized proactive and detail-oriented Service Desk Coordinator Intern to support the smooth delivery of after-sales service operations.

The intern will support the coordination of service activities preparation and tracking of commercial quotations preventive maintenance scheduling client follow-ups and general administration. This role provides an opportunity to gain practical experience in service coordination customer communication quotation preparation and technical service operations.

• Assist in preparing commercial quotations for parts repairs and replacements identified during preventive maintenance visits and service call-outs.
• Track quotations and follow up on outstanding client approvals.
• Support the Support Coordinator in maintaining accurate preventive maintenance schedules.
• Assist in monitoring outstanding repairs replacements and service actions through to completion.
• Support client communication including responding to service-related emails and enquiries.
• Maintain accurate records of quotations approvals follow-ups and service activities.
• Liaise with the Presales and Support teams to obtain information required for quotation preparation.
• Assist the Presales team with commercial quotations for project-related activities.
• Follow up with internal teams on outstanding client requests and service-related actions.
• Help identify potential delays and escalate them to the relevant team members.
• Provide general administrative and coordination support to the Support Department.
• Assist with other service desk activities as assigned.

• Diploma or Degree in Business Administration Engineering or a related field.
• Recent graduate or candidate looking to gain practical experience in service coordination or administration.
• Good working knowledge of Microsoft Excel and Word.
• Good written and verbal communication skills.
• Strong organizational and administrative skills.
• Attention to detail and accuracy.
• Ability to manage multiple tasks and follow up on assigned activities.
• Proactive attitude with a willingness to learn.
• Ability to work effectively with different teams and stakeholders.
• Customer-focused and professional approach.
• Familiarity with CRM quotation or service management software is an added advantage.

• Service coordination
• Quotation preparation and follow-up
• Customer service
• Administrative and organizational skills
• Attention to detail
• Time management and prioritization
• Written and verbal communication
• Stakeholder coordination
• Problem-solving
• Proactive follow-up
• Microsoft Office proficiency
• Teamwork and collaboration
• Willingness to learn

Were looking for someone who:

• Is highly organized and eager to learn.
• Pays close attention to detail and takes pride in producing accurate work.
• Is proactive in following up on assigned tasks and outstanding actions.
• Communicates professionally with clients and internal teams.
• Can identify potential delays and escalate them appropriately.
• Works well in a fast-paced technical service environment.
• Is dependable responsive and willing to take initiative.
• Enjoys coordinating people information and processes.
• Is interested in building a career in service operations and customer support.

Interested candidates should submit their CV via the CareerPage.

Application Deadline: 29th August 2026

For inquiries contact .

GAP Recruitment does not charge candidates at any stage. Only shortlisted candidates will be contacted.