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Service Cloud & Contact Centre Consultant
Job Location:
Monthly Salary:
Experience Required:
Posted:
24 June 2026 (30+ days ago)
Posted:
Application Deadline:
21 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
This is a remote position.
About BFCG
BFCG is seeking a Service Cloud & Contact Centre Consultant to help clients transform customer service operations through Salesforce Service Cloud case management omni-channel support and contact center optimization.
Key Responsibilities
- Implement and configure Salesforce Service Cloud
- Design customer support workflows and case management processes
- Configure Omni-Channel Knowledge Base Live Chat and Service Console
- Optimize contact center operations and service delivery processes
- Develop service performance dashboards and reporting
- Support integration with telephony and third-party customer support systems
- Facilitate user adoption and training
Requirements
- 48 years Salesforce consulting experience
- Experience implementing Service Cloud solutions
- Strong understanding of customer service operations
- Knowledge of contact center technologies
- Salesforce Service Cloud Certification preferred
- Excellent client-facing communication skills
Required Skills:
Required Qualifications 58 years Salesforce experience 3 years implementing Sales Cloud solutions Salesforce Sales Cloud Certification preferred Experience with CRM transformation projects Strong stakeholder management skills Excellent written and verbal communication
