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Senior Ocean Freight Export Operations Supervisor
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
7-10years
Experience Required:
Posted:
23 August 2026 (18 days ago)
Posted:
Application Deadline:
20 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
POSITION TITLE: Senior Ocean Freight Export Operations Supervisor
LOCATION: Mombasa
FUNCTION/DEPARTMENT: SEA EXPORTS
REPORTS TO: Branch Manager - Mombasa
DIRECT REPORTS/SUPERVISES: Shipping supervisor COMs CSOs Invoicing Supervisor
JOB PURPOSE
The Senior Ocean Freight Export Operations Supervisor is responsible for supervising the day-to-day export operations ensuring efficient service delivery regulatory compliance operational excellence and high customer satisfaction. The role coordinates export activities supports business development initiatives monitors team performance and ensures timely execution of all export processes in line with company standards and customer expectations.
Working relationships:
INTERNAL CONTACTS
Branch Manager
Finance team
Imports team
EXTERNAL CONTACTS
Clients
KRA
Govt Regulatory bodies
Transporters
Duties:
Operational Supervision
Supervise daily export operations to ensure timely execution of customer requirements.
Coordinate documentation customs clearance shipping transport and warehouse activities.
Monitor operational KPIs and implement corrective actions where required.
Escalate operational risks and service issues promptly.
Client Service & Relationship Management
Maintain strong relationships with existing clients and ensure service excellence.
Resolve customer concerns within agreed service levels.
Conduct client service reviews and support customer retention initiatives.
Support tariff reviews and implementation.
Regulatory & Compliance
Ensure compliance with customs regulations KRA requirements and company procedures.
Coordinate submission of bond returns and statutory documentation.
Support internal and external audits.
Ensure documentation accuracy and process compliance.
Reporting & Performance Monitoring
Prepare daily weekly and monthly operational reports.
Monitor departmental KPIs and productivity.
Analyse operational trends and recommend improvements.
Maintain accurate operational records.
Business Development Support
Support the identification of new business opportunities.
Prepare quotations and operational proposals.
Participate in customer visits where required.
Support implementation of new customer accounts.
Team Leadership
Supervise coach and develop the exports team.
Allocate work and monitor productivity.
Conduct performance discussions and provide continuous feedback.
Identify training needs and support capability development.
Drive adherence to company policies and operational standards.
Continuous Improvement
Identify opportunities to improve efficiency and reduce operational costs.
Champion process improvement initiatives.
Support implementation of operational excellence projects.
Key Skills
Communication
Customer care
Negotiation
Analytical
Managerial
Computer literacy
Requirements
Qualifications
Bachelors degree in International Business Logistics Supply Chain or a related field.
Experience
8 years of experience in export operations.
3 years managing a team at a supervisory level.
Personal Attributes
Proactive
Resilient
Integrity
Keen
Interpersonal relations
Team leader
Confidentiality
Required Education:
Qualifications Bachelors degree in International Business Logistics Supply Chain or a related 8 years of experience in export operations. 3 years managing a team at a supervisory level.
