SALES EXECUTIVE
Reports To Strategy Team
Supervises None
Focus Area Contact Centre Services outbound and inbound sales
CRM Odoo
Position Summary
The Sales Executive is responsible for generating revenue through end-to-end execution of sales
opportunities in the local market with a primary focus on Contact Centre services. The role owns deal
progression from qualified opportunity to closure ensuring strong conversion performance active pipeline
management and consistent revenue delivery across both outbound and inbound opportunities.
The role operates within a strategy-led model where targeting qualification criteria and commercial
guardrails are defined by the Strategy Team. The Sales Executive is accountable for pipeline ownership
deal quality and execution outcomes not strategy design.
Key Responsibilities
1. Pipeline Generation & Prospecting
Conduct targeted outreach aligned to defined Contact Centre segments and Strategy Team
priorities
Engage and develop prospects into qualified opportunities
Maintain sufficient pipeline inflow aligned to revenue expectations
2. Opportunity Creation & Qualification
Generate and progress qualified opportunities in the local market
Ensure all opportunities meet defined qualification standards before progression
Lead structured discovery conversations to define client needs and fit
Confirm problem clarity scope budget range decision-maker and timeline
3. Pipeline Ownership & Deal Progression
Own a defined pipeline from qualification through to closure
Maintain consistent deal progression with clear next steps and timelines
Actively manage pipeline value movement and conversion
Exit weak deals promptly pipeline hygiene is a performance metric
4. Deal Execution & Closing
Own execution of deals from qualified opportunity to signed contract
Prepare proposals quotations and client responses aligned to defined standards
Lead negotiations and client engagements required to achieve closure
5. CRM & Process Discipline
Maintain accurate and up-to-date records in Odoo CRM
Ensure all activities have clearly defined stages notes and next actions
CRM accuracy is audited and forms part of performance assessment
6. Market Feedback & Software Opportunity Identification
Provide structured insights on client needs objections and market trends
Support refinement of targeting messaging and strategy inputs
Identify potential Software Development opportunities during client interactions
Escalate defined and viable software opportunities per strategy guidance
Requirements
Skills & Competencies Required
Strong sales negotiation and closing capability
Ability to manage the full deal lifecycle independently
Structured discovery and qualification methodology
Ability to manage multiple opportunities simultaneously
Strong understanding of Contact Centre services
Ability to identify and shape Software Development opportunities
CRM proficiency Odoo or equivalent
Strong ownership execution discipline and client communication
Values & Behaviours
Trust: Delivers reliable pipeline accurate forecasting and disciplined follow-through
Collaboration: Works closely with the Strategy Team and internal stakeholders
Innovation: Improves deal positioning and client engagement approaches
Continuous Learning: Builds deeper understanding of services clients and market dynamics
Skills & Competencies Required Strong sales negotiation and closing capability Ability to manage the full deal lifecycle independently Structured discovery and qualification methodology Ability to manage multiple opportunities simultaneously Strong understanding of Contact Centre services Ability to identify and shape Software Development opportunities CRM proficiency Odoo or equivalent Strong ownership execution discipline and client communication Values & Behaviours Trust: Delivers reliable pipeline accurate forecasting and disciplined follow-through Collaboration: Works closely with the Strategy Team and internal stakeholders Innovation: Improves deal positioning and client engagement approaches Continuous Learning: Builds deeper understanding of services clients and market dynamics