Enter a job title or keyword
Reservations&LIsting Specialist
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
1-3years
Experience Required:
Posted:
4 October 2026 (22 days ago)
Posted:
Application Deadline:
1 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Location: Nairobi Kenya (On-site)
Employment Type: Full-time
Reports To: Reservations Team Lead
Works Closely With: Revenue Housekeeping and Maintenance Teams
Position Overview
Our Client is seeking an experienced and customer-focused Reservation and Listing Specialist to manage reservations guest communication and listing performance across its short-term rental portfolio. The role requires strong organizational skills attention to detail and the ability to ensure a seamless guest experience from booking to check-out.
Key Responsibilities
Reservations Management: Manage bookings modifications cancellations and extensions across Airbnb and direct booking channels. Maintain accurate calendars verify availability and monitor payment statuses.
Guest Communication: Handle inquiries confirmations pre-arrival arrangements check-in instructions and guest follow-ups through booking platforms WhatsApp and email.
Guest Support: Resolve guest concerns promptly coordinate with operational teams and ensure issues are followed through to resolution.
Listing and Review Management: Monitor listing ratings and guest feedback respond to reviews escalate negative experiences and coordinate listing information updates.
Operational Coordination: Work with Housekeeping and Maintenance to ensure unit readiness address maintenance requests and coordinate guest requirements.
Reporting and Administration: Maintain accurate reservation records trackers and reports follow company SOPs and escalate urgent matters to the Reservations Team Lead.
Requirements
Qualifications and Experience
Diploma or degree in Hospitality Tourism Business Administration or a related field preferred.
Minimum 2-3 years of relevant experience in reservations hospitality short-term rentals or property management.
Practical experience with Airbnb or similar booking platforms.
Strong written and verbal communication skills in English.
Proficiency in spreadsheets email calendars and booking management systems.
Excellent organizational problem-solving and multitasking skills.
Strong attention to detail accountability and customer service skills.
Additional language proficiency including Chinese is an added advantage.
Female candidates are encouraged to apply
Required Skills:
Strong written and verbal communication skills in English. Proficiency in spreadsheets email calendars and booking management systems. Excellent organizational problem-solving and multitasking skills. Strong attention to detail accountability and customer service skills. Additional language proficiency including Chinese is an added advantage.
Required Education:
Diploma or degree in Hospitality Tourism Business Administration or a related fieldpreferred. Minimum 2-3 years of relevant experience in reservations hospitality short-termrentals or property management. Practical experience with Airbnb or similar booking platforms.
