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Reservation & Listing Intern

Career Directions Limited (CDL)

Job Location:

Nairobi - Kenya

Monthly Salary: Not provided by the employer

Experience Required: 0-1years

Posted: 9 August 2026 (28 days ago)

Application Deadline: 6 November 2026

Vacancies: 1 Vacancy

Job Summary

Are you looking to kickstart your career in Reservations & Hospitality We are looking for reservations intern to join our Clients team.

Kenya Full-time & Onsite

Reports To: Reservations Manager

Key Responsibilities

Assist in processing confirming modifying and cancelling reservations.

Respond to guest enquiries through WhatsApp email Airbnb and other

channels.

Assist with checking availability rates and booking details.

Liaise with guests Housekeeping Operations Finance and other teams to ensure a

smooth guest experience.

Assist with preparing booking confirmations invoices payment follow-ups and guest

information.

Assist in preparing daily check-in and check-out lists.

Support the team in maintaining accurate and up-to-date reservation records.

Assist with handling guest requests booking changes cancellations and other

reservation-related concerns.

Support the Reservations Manager with daily administrative and operational tasks.

Ensure all reservations and guest information are accurately recorded and updated.

Requirements

Qualifications

Diploma or Bachelors degree in Hospitality Tourism Business Administration or a related field.

At least 6 months of experience in reservations hospitality customer service or a related role.

Strong communication and problem-solving skills.

Proficiency in Microsoft Office and Google Workspace.

Familiarity with booking platforms such as Airbnb and is an added advantage.

Strong attention to detail multitasking ability and a customer-first approach.

Ability to work well in a fast-paced environment.

Speaking and/or writing Chinese is an added advantage.

Required Skills:

Diploma or Bachelors degree in Hospitality Tourism Business Administration or a related field. At least 6 months of experience in reservations hospitality customer service or a related role. Strong communication and problem-solving skills. Proficiency in Microsoft Office and Google Workspace. Familiarity with booking platforms such as Airbnb and is an added advantage. Strong attention to detail multitasking ability and a customer-first approach. Ability to work well in a fast-paced environment. Speaking and/or writing Chinese is an added advantage.

Required Education:

Diploma or Bachelors degree in Hospitality Tourism Business Administration or arelated field. At least 6 months of experience in reservations hospitality customer service or arelated role. Strong communication and problem-solving skills. Proficiency in Microsoft Office and Google Workspace. Familiarity with booking platforms such as Airbnb and is an addedadvantage. Strong attention to detail multitasking ability and a customer-first approach. Ability to work

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