Require an ICT Officer- Business Systems in Nairobi , Kenya

IT Systems Support and Infrastructure

• Install configure and maintain servers network infrastructure workstations printers and production-floor terminals across the plant and offices.
  
• Monitor system performance uptime and capacity; proactively resolve issues before they disrupt production or business operations.
  
• Manage backups disaster recovery procedures and business continuity plans for all critical systems.
  
• Administer user accounts access rights and IT asset inventory (hardware and software licensing).
  
• Implement and maintain cybersecurity controls: antivirus/endpoint protection firewalls patching and staff awareness to protect company and customer data.
  
• Liaise with and manage external IT vendors internet/telecom providers and hardware suppliers including SLA and contract oversight.
  

ERP Management

• Serve as the companys ERP system administrator/super-user.
  
• Configure workflows user roles and permissions; maintain master data (materials customers vendors chart of accounts) for accuracy and consistency.
  
• Troubleshoot ERP issues coordinate fixes with the vendor/implementation partner and manage upgrades patches and module rollouts.
  
• Train and support end-users across departments on correct and effective ERP use.
  
• Identify opportunities to automate manual processes within the ERP and integrate them with other business systems.
  

Data Management and Reporting

• Own the integrity security and governance of company data held in the ERP and related systems including regular data quality audits.
  
• Design and maintain dashboards and reports for production sales inventory finance and management use.
  
• Support management with ad hoc data extraction and analysis for decision-making budgeting and board/investor reporting.
  
• Ensure data handling complies with the Kenya Data Protection Act 2019 and internal information-security policy.
  

IT Support (Service Desk)

• Provide first- and second-line technical support to all staff logging prioritizing and resolving tickets within agreed service levels.
  
• Support production-critical systems with urgency given their impact on plant uptime.
  
• Develop and maintain simple user guides/SOPs to reduce repeat support requests and build staff self-sufficiency.
  

AI Enablement and Digital Innovation

• Identify pilot and roll out practical AI-enabled tools to speed up reporting document drafting data analysis and routine IT tasks.
  
• Support the evaluation of AI/ML use cases relevant to company operations for example demand forecasting predictive maintenance alerts production-quality anomaly detection and inventory/procurement optimization working with vendors or the ERP provider where specialist implementation is required.
  
• Train and coach staff on the safe effective and policy-compliant use of AI tools including data-privacy and confidentiality considerations.
  
• Keep the Organization informed of relevant cost-effective AI and automation developments applicable to manufacturing IT operations.
  

Governance Compliance and Continuous Improvement

• Maintain IT policies standard operating procedures and system documentation.
  
• Support internal/external audits with system access logs controls evidence and data extracts.
  
• Recommend and implement continuous-improvement initiatives to system reliability cost-efficiency and user experience.
  

• Bachelors degree in information technology Computer Science Information Systems or a related field.
  
• Relevant professional certifications are an added advantage: ERP-specific certification ITIL Foundation CompTIA A/Network/Security Microsoft/Cisco certifications or a project management certification (PMP/PRINCE2).
  

Experience

• At least 4-6 years progressive experience in IT systems support with a minimum of 23 years directly administering an ERP system.
  
• Prior experience in a manufacturing FMCG industrial or plant-based environment strongly preferred given the operational and production-system context.
  
• Demonstrated experience using or piloting AI-enabled tools in a business setting.
  
• Experience managing IT vendors service providers and small-scale system implementation or upgrade projects.