Require a Retail Shop Supervisor in Nairobi, Kenya
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Experience Required:
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Job Summary
Sales and Revenue Management
- Achieve individual monthly sales targets and support the team in achieving collective store sales goals.
- Guide motivate and support team members to improve sales performance.
- Monitor sales trends and conduct analysis to identify areas for improvement.
- Implement strategies to maximize in-store and online sales.
Team Leadership and Performance Management
- Provide leadership and support to Retail Associates fostering a collaborative work environment.
- Conduct monthly performance reviews for all team members.
- Onboard and train new employees on company policies procedures expectations and product knowledge.
- Serve as the point of contact for resolving staff concerns and operational challenges.
- Facilitate monthly one-on-one check-ins and development planning with team members.
Inventory and Stock Control
- Oversee stock control processes including receiving and recording new inventory.
- Supervise monthly stock-taking of products from Kenyan vendors and general merchandise.
- Monitor inventory levels and ensure accurate inventory records for both in-store and e-commerce platforms.
- Coordinate restocking and collaborate with central inventory teams as needed.
Reporting and Administrative Tasks
Prepare and submit detailed monthly reports including:
- Weekly sales summaries
- Campaign performance and effectiveness
- Inventory movement
- Staff progress and development notes
- Proposed areas for improvement and strategy recommendations
- Record stock updates from Kenyan authors and vendors.
- Create content such as quotes for bookmarks and branded material.
- Communicate and follow up on store maintenance repairs or restocking of basic store supplies.
Marketing and Campaign Management
- Identify marketing opportunities specific to the stores location and audience.
- Lead the planning and execution of in-store campaigns and seasonal promotions.
- Collaborate with the marketing department to promote campaigns across relevant platforms.
- Monitor customer engagement and gather feedback for campaign improvement.
Business-to-Business (B2B) Development
- Develop and maintain relationships with schools institutions and other potential B2B clients.
- Identify new B2B opportunities and support the implementation of outreach strategies.
- Track and report on B2B interactions and sales performance.
- Diploma or Bachelors Degree in Business Management Sales Marketing or a related field
- Minimum of 2 years experience in a supervisory or team lead role within a retail or similar environment
- Proficiency in POS systems inventory management tools and basic reporting software
Required Skills:
Bachelors degree in Business Administration Economics Statistics Finance or a related field. 25 years of relevant work experience in data analysis business analytics or a similar role. Proficiency in Microsoft Excel (advanced functions pivot tables VLOOKUP macros). Experience with data visualization tools such as Power BI Tableau or Google Data Studio. Strong understanding of statistical concepts and data interpretation. Excellent analytical problem-solving and critical thinking skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Strong written and verbal communication skills with the ability to translate complex data into clear actionable insights. Familiarity with SQL for data querying and extraction is a plus. Willingness to learn and adapt to new tools processes and business challenges.
