QSSK-MMA-MARKET MERCHANT ACTIVATOR

JOB TITLE: MARKET MERCHANT ACTIVATORS (SHORT-TERM)

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda Kenya Tanzania Rwanda and South Sudan.

On behalf of our client we are looking for competent Market Merchant Activators to work in Kenya.

Job Purpose

The Market Merchant Activator will be responsible for onboarding activating and recruiting new merchants onto the clients digital merchant ecosystem. This is a short-term (3-month) performance-driven field engagement role.

Key Responsibilities

1. Merchant Acquisition & Onboarding

Identify recruit and onboard new MSME merchants onto the digital payments ecosystem within assigned catchment areas.

Drive rapid onboarding of existing customers who are not yet active on the platform.

Ensure all onboarding documentation (KYC merchant forms) is accurately completed and submitted in line with client requirements.

2. Merchant Activation & Usage Growth

Activate onboarded merchants to ensure first transaction within defined timelines.

Drive sustained usage by supporting merchants to process customer payments via the platform.

Conduct follow-ups to reduce merchant dormancy and improve transaction volumes.

3. Field Engagement & Training

Conduct daily field visits based on approved work plans covering assigned branches as per rollout model.

Train merchants and their staff/agents on the use of the digital payments platform and best practices for collections.

Execute structured customer engagements using approved scripts to drive onboarding activation and transaction uptake.

4. Performance Delivery (Targets & KPIs)

Meet daily and weekly assigned targets on:

Activated merchants (first transaction)

New merchants onboarded

5. Data Capture Reporting & Compliance

Capture and submit all required customer KYC onboarding and activity data accurately and on time.

Provide daily and weekly performance reports (visits onboarding activations issues).

Escalate customer issues operational risks or reputational concerns promptly.

Collect record store and transmit all customer queries in the prescribed manner.

Inform the clients designated officers of all events that may impact the clients reputation in a timely manner.

6. Merchant Retention & Relationship Management

Monitor merchant activity and proactively re-engage inactive/dormant merchants.

Collect feedback from merchants to support continuous improvement of the product and onboarding processes.

Support initiatives aimed at improving retention churn and usage rates.

7. Collateral Management

Collect and manage assigned customer collateral issuing it to customers as prescribed.

Return any unused collateral to the designated officers in a timely manner.

8. Compliance & Code of Conduct

Adhere to the clients code of conduct at all times.

Ensure compliance with KYC data protection and brand standards.

Education

Diploma or Bachelors degree (business-related preferred but not mandatory).

Experience

Early-career candidates with 12 years experience.

Experience in sales field marketing or agent network exposure is preferred.

Familiarity with local trading environments (markets MSMEs) within assigned branch locations.

Knowledge & Skills

Basic understanding of digital payments mobile money or Paybill systems (preferred but not mandatory).

Strong sales persuasion and customer engagement skills.

Ability to conduct structured field visits and manage daily activity plans.

Basic data capture and reporting skills (mobile tools forms simple Excel/Apps).

Interested and qualified applicants should submit their applications through the link below.

Note: Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.