QSSK- MARKET ACTIVATOR SUPERVISOR

JOB TITLE: MARKET ACTIVATORS SUPERVISOR

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda Kenya Tanzania Rwanda and South Sudan.

On behalf of our client we are looking for a competent skilled and experienced Market Activators Supervisor to work in Kenya.

Job Purpose

The Market Activators Supervisor is responsible for sales planning leading coaching and motivating a team of market activators to achieve sales targets deliver excellent customer service and ensure compliance with policies and procedures. The role involves target setting monitoring team performance providing continuous training preparing daily reports and driving productivity to meet business objectives.

Key Responsibilities

1. Team Leadership & Management

Supervise guide and motivate market activators to achieve set targets.

Conduct daily team briefings coaching sessions and performance reviews.

Monitor attendance punctuality and adherence to work schedules.

Foster a positive and high-performance sales culture.

2. Sales Performance Management

Track and analyze daily weekly and monthly sales performance.

Ensure achievement of sales KPIs and revenue targets.

Identify performance gaps and implement corrective action plans.

Prepare and submit sales performance reports to management.

3. Coaching & Development

Train new and existing sales agents on products sales techniques and customer engagement.

Conduct side-by-side coaching and call monitoring where applicable.

Develop action plans for underperforming team members.

Support career growth and succession planning within the team.

4. Customer Experience

Ensure customers receive professional and quality service.

Handle escalated customer complaints and resolve issues promptly.

Monitor customer feedback and implement improvement initiatives.

5. Operational Excellence

Ensure compliance with company policies procedures and regulatory requirements.

Maintain accurate sales records and documentation.

Support implementation of sales campaigns and promotional activities.

6. Reporting & Analysis

Generate regular sales and productivity reports.

Analyze market trends and customer needs to identify sales opportunities.

Provide recommendations to improve sales performance and operational efficiency.

Education

Bachelors Degree or Diploma in Business Administration Marketing Sales or a related field.

Experience

Minimum of 5 years sales experience.

At least 1 year of team leadership or supervisory experience.

Proven track record of achieving sales targets.

Experience using various reporting tools.

Technical Skills

Proficiency in Microsoft Office applications particularly Excel and PowerPoint.

Experience with sales reporting and analysis tools.

Knowledge of sales performance metrics and KPIs.

Core Competencies

Strong leadership and people management skills.

Excellent communication and interpersonal skills.

Coaching mentoring and training abilities.

Analytical and problem-solving skills.

Results-oriented with strong business acumen.

Ability to work under pressure and meet deadlines.

Working Conditions

Office-based field-based or hybrid depending on business requirements.

May require extended working hours during peak sales periods.

Frequent performance reviews and target-driven environment.

Interested and qualified applicants should submit their applications through the link below.

Note: Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.