QSSK- HEAD OF OPERATIONS- TELEMATICS
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Job Summary
JOB TITLE: HEAD OF OPERATIONS TELEMATICS
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda Kenya Tanzania Rwanda and South Sudan.
On behalf of our client we are looking for a competent skilled and experienced Head of Operations Telematics to work in Nairobi Kenya.
Job Purpose
The Head of Operations Telematics will run the business end-to-end owning the commercial agenda leading the team and being accountable for results. The role involves driving commercial growth managing customer relationships leading operations and installations managing the platform partner relationship building and leading the team and ensuring the business remains compliant and financially sound.
Key Responsibilities
1. Commercial Growth
Own the full sales cycle from prospecting through to signed commercial contracts.
Run structured pilots with fleet operators managing stakeholder engagement insight reporting and conversion to paying customers.
Maintain a strong conversion rate from pilot to commercial contract.
Build and develop a growing pipeline across Nairobi and Mombasa.
2. Customer Relationship Management
Own relationships with fleet business customers from first meeting through to long-term retention.
Ensure every customer receives structured reporting regular follow-up and clear operational value.
Oversee collections keeping customers current and managing debt where it arises.
Deliver Level 1 support and manage escalations through the right channels.
3. Operations & Installations
Manage and develop the installation team ensuring devices are deployed correctly on time and to the required standard.
Maintain hardware inventory SIM card management and logistics in line with platform specifications.
Hold a high first-time-right installation rate and ensure documentation is completed promptly.
4. Platform Partner Relationship
Serve as the primary operational contact with the platform partner.
Ensure weekly reporting follow-up cadences and platform standards are consistently met.
Log all customer interactions in the CRM without exception.
Ensure all marketing materials customer commitments and solution scope stay within agreed parameters.
5. Team Leadership & Development
Recruit develop and retain a capable team across sales installation and customer support.
Set clear standards manage performance and create a culture of accountability.
Ensure all customer-facing staff meet the required certification and conduct standards before engaging independently.
6. Compliance & Financial Management
Ensure the business meets all Kenyan regulatory licensing and employment requirements.
Maintain appropriate insurance and financial controls.
Protect the confidentiality of customer data platform IP and business intelligence.
Education
Bachelors degree in Business Administration Commerce Engineering or a related field.
Postgraduate qualification (MBA or equivalent) is desirable.
Experience
Minimum of 3 years experience with at least 2 years in a senior commercial or operational leadership role.
Proven B2B sales track record in Kenya ideally selling to fleet operators logistics companies or similar businesses.
Experience managing and developing a team.
Experience in fleet telematics IoT solutions or fuel management in an African market is desirable.
Experience managing a channel or franchise partnership is desirable.
Technical Skills
Strong commercial instinct with the ability to map decision-makers and navigate to a deal.
Comfortable with data and structured reporting using insights to drive conversations.
Hands-on experience with HubSpot CRM is desirable.
Proficiency in Microsoft Office Suite.
Core Competencies
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Strategic thinking and problem-solving abilities.
High level of integrity and accountability.
Ability to work under pressure and meet deadlines.
Strong stakeholder management and relationship-building skills.
Results-oriented with a continuous improvement mindset.
Interested and qualified applicants should submit their applications through the link below.
Note: Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
Required Skills:
Experience Minimum of 3 years experience with at least 2 years in a senior commercial or operational leadership role. Proven B2B sales track record in Kenya ideally selling to fleet operators logistics companies or similar businesses. Experience managing and developing a team. Experience in fleet telematics IoT solutions or fuel management in an African market is desirable. Experience managing a channel or franchise partnership is desirable. Technical Skills Strong commercial instinct with the ability to map decision-makers and navigate to a deal. Comfortable with data and structured reporting using insights to drive conversations. Hands-on experience with HubSpot CRM is desirable. Proficiency in Microsoft Office Suite. Core Competencies Strong leadership and people management skills. Excellent communication and interpersonal skills. Strategic thinking and problem-solving abilities. High level of integrity and accountability. Ability to work under pressure and meet deadlines. Strong stakeholder management and relationship-building skills. Results-oriented with a continuous improvement mindset.
Required Education:
EducationBachelors degree in Business Administration Commerce Engineering or a related qualification (MBA or equivalent) is desirable.
