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Property Manager
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
3-5years
Experience Required:
Posted:
2 September 2026 (12 days ago)
Posted:
Application Deadline:
30 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Department Client Relations
Reports to Reservations Manager
Location Nairobi Kenya
Employment Full-time
Level Account Manager
Role Purpose
The Property Account Manager is responsible for managing and maintaining strong relationships with landlords and property owners acting as their main point of contact and ensuring property-related requests concerns approvals renewals and other matters are effectively coordinated and followed role is also responsible for managing relationships with long-term clients ensuring regular communication timely resolution of concerns coordination of their stay requirements and support throughout their client journey including renewals extensions and move-out.
Key Responsibilities
1. Landlord & Property Owner Relationship Management
Serve as the main point of contact and maintain strong relationships with landlords and property owners.
Manage landlord communication updates requests and concerns ensuring timely follow-up and resolution.
Conduct regular check-ins and escalate significant concerns or disputes when necessary.
2. Long-Term Client Relationship Management
Serve as the main point of contact and maintain strong relationships with long-term clients.
Manage client requests and concerns coordinating with relevant teams to ensure timely resolution.
Manage stay extensions renewals and move-out communication while supporting client retention.
3. Internal Department Coordination
Coordinate with Housekeeping Repairs & Maintenance Reservations Finance and other relevant teams on landlord and long-term client matters.
Ensure requests are assigned to the responsible department and followed through to completion.
Follow up on outstanding actions and agreed timelines.
Escalate delays or recurring issues affecting landlord or client relationships.
4. Repairs Maintenance & Property Issues
Coordinate repair and maintenance matters with landlords long-term clients and the Repairs & Maintenance team.
Obtain landlord approvals where required and provide updates on significant repairs.
Follow up on repairs through to completion and maintain relevant documentation.
5. Property Onboarding & Offboarding
Coordinate property onboarding and offboarding with landlords and relevant internal teams.
Ensure all required documentation inventories snagging property condition access utilities and handover requirements are completed.
Coordinate repairs outstanding matters deposits and final landlord handover where applicable.
Requirements
Qualifications & Experience
Diploma or Bachelors degree in Customer Service Business Administration Hospitality Communications or a related field.
Minimum 23 years experience in Customer Service Client Relations Account Management or a similar client-facing role.
Experience handling client relationships complaints escalations and service resolution.
Strong communication relationship management problem-solving and follow-up skills.
Experience in hospitality serviced apartments real estate or property management is an added advantage.
Core Competencies
Excellent communication and interpersonal skills
Strong coordination follow-up and organizational skills.
Good negotiation and conflict-resolution skills.
Strong problem-solving and conflict-resolution skills.
Strong problem-solving and escalation management
High attention to detail and accountability
Ability to manage multiple client accounts and priorities.
Required Skills:
Experience handling client relationships complaints escalations and service resolution. Strong communication relationship management problem-solving and follow-up skills. Experience in hospitality serviced apartments real estate or property management is an added advantage. Core Competencies Excellent communication and interpersonal skills Strong coordination follow-up and organizational skills. Good negotiation and conflict-resolution skills. Strong problem-solving and escalation management High attention to detail and accountability Ability to manage multiple client accounts and priorities.
Required Education:
Diploma or Bachelors degree in Customer Service Business Administration Hospitality Communications or a related 23 years experience in Customer Service Client Relations Account Management or a similar client-facing role.
