OperationsHotel Manager

Location: On property Nairobi

Reports to: General Manager (day-to-day) / Owners (monthly P&L controls budget pricing strategy)

Direct Reports: F&B Manager Executive Chef (costing/purchasing) Reservations/Sales Accounts and Cost Control

• Own the property P&L (USALI format) monthly budgeting forecasting and line-by-line variance reporting.

• Enforce purchasing controls: approved suppliers three-quote policy GRN matching par levels and monthly stock-takes.

• Manage labor efficiency and productivity relative to occupancy and dining covers.

• Implement tight internal controls to eliminate leakage stock loss unauthorized voids and comps.

• Maintain compliance with local taxes levies and statutory filings (VAT Catering Levy KRA PAYE).

• Treat F&B and event operations as high-margin profit centers through menu engineering yield management and recipe costing.

• Manage the wine and beverage program including pricing pouring costs cellar controls and supplier terms.

• Lead banqueting discipline: BEOs event costing minimum spend policies deposits and post-event reconciliations.

• Drive MICE sales suitable for a boutique luxury house (board retreats private dining diplomatic/corporate receptions small weddings).

• Increase average spend and cover volume at the signature restaurant while protecting luxury positioning.

• Oversee channel manager integration PMS alignment and extranet optimization ( Expedia Agoda Google Hotel Ads TripAdvisor).

• Apply revenue management principles: dynamic pricing length-of-stay controls ADR RevPAR and pace analysis.

• Audit and optimize listing content photography rate parity and review scores.

• Shift market mix away from OTAs to lower commission costs and increase direct/trade booking share.

• Position the property on key luxury channels (Virtuoso Signature Serandipians Amex FHR Tablet Mr & Mrs Smith).

• Build and actively-manage relationships with inbound tour operators safari DMCs corporate travel desks and local diplomatic/NGO accounts.

• Represent the property within key trade networks (KATO Kenya Tourism Board regional trade circuits).

• Negotiate contracted rates corporate packages and preferred supplier agreements.

• Experience: 812 years in hospitality with at least 3 years in a senior leadership role (Hotel Manager EAM F&B Director or Director of Sales) in a luxury or upper-upscale property.

• Background: Strong foundation in F&B operations paired with proven commercial and financial management expertise.

• Education: Degree or diploma in Hospitality Management (e.g. Utalii Strathmore Glion EHL Les Roches or equivalent). Finance certifications (e.g. CPA) are an advantage.

• Systems: Advanced proficiency in PMS (Opera/Protel) POS (Micros/Simphony) Channel Managers (SiteMinder) inventory software and advanced Excel.

• Market Knowledge: In-depth knowledge of the local Nairobi/East Africa corporate diplomatic and trade networks.

• Personal Attributes: Commercially driven operationally hands-on high integrity strong analytical communicator and an effective mentor to team members.

Performance Area

Target / Indicator

Gross Operating Profit

At or above approved budget monthly

Food Cost

28% 32%

Beverage Cost

22% 28%

Labor Cost

Maintained to budget per occupied room and cover

RevPAR & ADR

Year-on-year growth; ADR maintained in luxury tier

Channel Mix

Quarter-on-quarter increase in direct and trade

bookings

Distribution Cost

Reduction in total commission percentage

Stock Variance

Under 1%; zero unresolved audit findings

Reputation

9.0 score on with rising rank