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Operations Manager
Job Location:
Monthly Salary:
Posted:
9 September 2026 (16 hours ago)
Posted:
Application Deadline:
7 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
A rapidly growing consumer products company operating across multiple African markets with an ambitious growth agenda and a portfolio of innovative products.
Why This Role Exists
As the business continues to grow across East Africa it needs strong operational ownership to ensure products move efficiently from inventory to customers. This role exists to drive end-to-end operational excellence across Kenya ensuring accurate and timely fulfilment effective inventory management cost control customs clearance and compliance. Working closely with commercial warehouse and finance teams the role will help maintain accurate stock and invoicing reduce out-of-stock and overstock risks and build reliable processes that support scalable growth.
Core Responsibilities
1. Inventory Accuracy & Fulfilment
- Own inventory accuracy and health across all fulfilment channels.
- Oversee end-to-end order fulfilment operations with the 3PL partner.
- Enforce FIFO (First-In-First-Out) for all outbound stock.
- Monitor warehouse stock accuracy and ageing.
2. Regulatory Documentation
- Manage regulatory documentation (including KEBS) for all shipments.
3. Cost Control & Systems
- Drive cost control and operational efficiency.
- Own ERP/WMS adoption and SOP ownership.
- Reconcile invoices payments and inventory with Finance.
4. Risk Management
- Manage risk across OOS (out-of-stock) expiry FIFO adherence and customer experience impact.
5. Customs Clearance & Regulatory Coordination
- Manage import/export customs documentation and the clearance process.
- Liaise with customs agents and authorities for smooth clearance.
- Ensure all permits licenses and compliance certificates stay valid.
- Manage packaging material local procurement and stock maintenance.
6. Reporting
- Own KPI review and submission (logistics and performance reporting).
Key Performance Indicators (KPIs)
- Inventory Accuracy: Maintain an inventory accuracy level of 99.5% or higher across all stored stock.
- Weekly Reconciliation: Conduct weekly inventory reconciliations to ensure zero backlog in stock audits.
- Order Fulfillment SLA: Achieve an order fulfillment Service Level Agreement (SLA) rate of 98% or higher.
- Picking and Packing Errors: Keep order picking and packing error rates at or below 0.5%.
- Avoidable Expiry Loss: Maintain zero loss of stock due to avoidable expiration through proactive monitoring.
- FIFO Adherence: Ensure 100% adherence to First-In First-Out (FIFO) stock rotation standards.
- Fulfillment & Operations Cost: Keep all fulfillment and operational expenses strictly within the approved budget.
- Logistics Cost as a Percentage of Sales: Monitor and evaluate overall logistics costs against predetermined financial targets.
- 3PL SLA Adherence: Ensure third-party logistics (3PL) service providers maintain an SLA adherence rate of 98% or higher.
- Process Improvements: Identify and execute measurable process improvements on a quarterly basis.
- Regulatory Documentation Accuracy: Ensure 100% accuracy across all regulatory compliance and shipping documentation.
- Customs Clearance Turnaround Time: Continuously track and optimize customs clearance processing times to minimize import/export delays.
- Packaging Material Procurement & Stock Accuracy: Actively track and optimize the procurement cycles and stock accuracy of all packaging materials.
Who This Role Is For
This role is for a detail-oriented hands-on operations professional who can take ownership of the end-to-end supply and fulfilment process in Kenya. The ideal candidate is comfortable working across inventory fulfilment finance and commercial teams with strong attention to accuracy cost control and operational efficiency.
- 24 years of experience in operations supply chain or inventory management.
- Experience managing inventory warehousing and 3PL operations.
- Proficiency in ERP and WMS systems; experience with Odoo is preferred.
- Strong analytical and root-cause problem-solving skills with a focus on identifying and resolving operational issues.
- Strong cross-functional stakeholder management and communication skills.
- Experience in FMCG personal care or retail is preferred.
