MICE Sales Manager

Fairmont Mount Kenya has been consistently ranked among the worlds finest earning a spot on the 2024 Travel Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africas top addition the hotel has been honored as Africas Leading Hotel by the World Travel Awards for the fourth consecutive year most recently in 2025.

This position is responsible for developing the hotels events business by analyzing the market demographics proposing solutions and strategies to drive events sales and revenue. The MICE Sales Manager must also be resourceful in promoting and pitching sales to potential clients through various channels while maintaining a good customer base and clientele relationship. He/she will plan and execute each event while ensuring the best return value for the hotel.

• Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions
• Develop lead sources through prospecting referrals trace files and cold calls
• Exceed personal sales goals monthly quarterly annually through account development and maintenance
• Conduct site inspections with prospective and existing clients
• Develop and implement new sales strategies tactics and action plans for account base
• Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients
• Manage events from the beginning to the end process all the information pertaining to bookings (to include but not limited to):
• Electrical internet telecom audio-visual and exhibit requirements
• Obtain guarantees of food and beverage events from Banquets and kitchen
• Prepare creative menu proposals with the Chef while keeping in mind food cost labor cost and kitchen facilities
• Maintain and update current account information records
• Ensure rooming list is received 30 days prior to arrival with updated billing instructions
• Ensure that deposits/cancellation fees where applicable are forwarded to the Accounting department 
• Disseminate event information to the appropriate departments via memos emails banquet event orders directives and rooming lists in a professional and timely manner
• Conduct daily meeting to review event contracts to ensure last minute changes are communicated accordingly
• Conduct pre-conference meetings to ensure that key departments are fully aware of relevant details

Qualifications :

• Bachelors Degree in Hospitality Management / Events Management
• Minimum of five years of experience in a similar role preferably within luxury hospitality travel lifestyle or premium brands. 
• Strong storytelling abilities with the capacity to turn existing property assets.
• Strong understanding of local and international social media platforms and market trends. 
• Proven track record of meeting or exceeding sales knowledge of Microsoft Excel Outlook Word & PowerPoint and Proficiency in hotel property management and sales systems such as Opera. 
• Ability to manage multiple projects simultaneously while maintaining exceptional attention to detail.
• Good communication and customer contact skills
• Strong knowledge of conference and banquet operations contract negotiation and event management.A team player & builder
• Proven ability to generate business manage client relationships and achieve revenue targets.
• Well-presented and professionally groomed at all times

Additional Information :

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.

Remote Work :

No

Employment Type :

Full-time