Manager, Information Technology

The Manager IT will be responsible for defining and executing the IT strategy in line with the global company goals.

This leadership role involves overseeing the planning implementation and maintenance of IT systems to ensure operational efficiency security compliance and alignment with business objectives. The manager will bring a blend of strategic thinking technical expertise and leadership skills.

Direct Reports:

IT Officers

IT Associates 

Key Responsibilities

1. Strategic IT Planning:

• Develop and Implement IT strategies that support the companys business goals and growth objectives.
• Conduct regular IT assessments and audits to identify opportunities for improvement and innovation.
• Formulate and implement IT policies procedures and standards to guide the organizations technology practices.

2. IT Infrastructure and Management:

• Oversee the design deployment and maintenance of IT infrastructure including networks servers etc.
• Ensure the security availability and optimal performance of IT systems to support business continuity and business needs.

3. Technology Solutions and Innovation:

• Stay informed on industry trends and emerging technologies positioning the company at the forefront of innovation.
• Collaborate with business units to identify technology solutions that drive business growth and service excellence.

4. IT Service Management:

• Establish and manage IT service delivery processes including incident management problem resolution change management and service requests.
• Monitor feedback complaints and concerns related to service delivery or equipment and work to address them effectively to maintain high levels of stakeholder satisfaction

5. Team Leadership and Development:

• Build and lead a high-performing IT team fostering a culture of collaboration innovation and continuous improvement.
• Provide leadership coaching and mentoring to IT staff driving professional development and performance excellence.

6. Security Risk Management and Compliance:

• Implement cybersecurity measures to protect company and client data ensuring compliance with industry standards and regulatory requirements.
• Develop and maintain IT disaster recovery and business continuity plans to minimize risks associated with system failures and data loss.
• Ensure compliance with data protection regulations addressing any gaps as necessary.

7. Stakeholder and Vendor Management:

• Maintain strong relationships with key stakeholders including senior management and address their technology needs.
• Negotiate and manage contracts with external vendors to optimize value and performance.

Qualifications :

• Bachelors degree in Computer Science Information Technology or a related field
• 5 years of experience in IT management with a proven track record of leading high-performing IT teams
• Relevant working experience in a busy IT Department  BPO ( Added Advantage)
• Possess strong expertise in IT infrastructure management particularly in cloud computing and cybersecurity vital for safeguarding organizational assets.
• Demonstrated experience in strategic planning project management and digital transformation initiatives
• Proficiency in budgeting resource allocation and vendor management
• Advanced knowledge of IT governance frameworks and best practices
• Excellent analytical and problem-solving skills with the ability to make data-driven decisions
• Strong leadership and communication skills with the ability to influence stakeholders at all levels
• Experience with emerging technologies and their application in business contexts
• Relevant IT certifications (e.g. ITIL PMP CISSP) are highly desirable
• Ability to thrive in a fast-paced dynamic environment and adapt to changing technological landscapes

Additional Information :

To apply for this position please submit your CV through the link detailing your qualifications and interest in joining Digital Divide Data in Kenya by 5th October 2026

Digital Divide Data is an equal opportunity employer and we encourage candidates from all backgrounds and experiences to apply. We are committed to creating a diverse and inclusive work environment where everyone has the opportunity to thrive and succeed.

Remote Work :

No

Employment Type :

Full-time