Mailing and Fulfillment Officer
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Job Summary
The Purpose of the Job
The Mailing and Fulfillment Officer is responsible for coordinating the secure packaging sorting reconciliation and dispatch of banking cards and customer materials.
The purpose of this role is to ensure delivery accuracy inventory integrity and strict compliance with established operational procedures while maintaining the highest standards of confidentiality and security.
A Brief Description of the Person Specs
You are comfortable working in a fast-paced production environment possess strong organizational skills and understand the importance of handling sensitive customer materials with the utmost care. Integrity diligence and a commitment to meeting deadlines are your core strengths.
Tasks Duties & Responsibilities
- Prepare customer orders for dispatch in accordance with production schedules.
- Verify mailing information and dispatch documentation to ensure accuracy before shipping.
- Sort and package customer materials accurately ensuring proper protection during transit.
- Track fulfillment activities and maintain complete accurate records of all dispatched items.
- Reconcile dispatch quantities against production outputs to identify and resolve discrepancies.
- Ensure the secure handling storage and movement of customer materials at all times.
- Report discrepancies and fulfillment issues promptly to the supervisor.
- Maintain inventory accuracy for packaging materials and supplies initiating reorders as needed.
- Support the timely delivery of customer orders to meet service level commitments.
- Observe strict confidentiality and information security procedures when handling customer data.
- Maintain organized clean and secure work areas in compliance with safety standards.
- Participate in operational improvement initiatives to enhance efficiency and reduce waste.
Educational & Professional Qualifications
- Education: School Certificate (KCSE or equivalent) minimum qualification is accepted.
A Certificate in operations management is an added advantage. - Experience: 1 to 3 years of relevant experience in fulfillment dispatch warehousing or logistics operations.
Experience in a production or banking services environment is a distinct advantage.
Skills Forte
- Soft Skills:
- Attention to Detail: Meticulous accuracy in sorting packaging and documentation.
- Organizational Skills: Ability to prioritize tasks and manage multiple orders simultaneously.
- Integrity & Discretion: Trustworthy handling of sensitive customer materials and information.
- Reliability: Punctual dependable and committed to meeting production targets.
- Communication: Clear verbal and written communication for reporting and coordination.
- Technical Skills:
- Basic Computer Literacy: Proficiency in MS Office (Excel Word) for record keeping and reporting.
- Numeracy: Strong basic math skills for reconciliation and inventory counting.
- Core Competencies: Accuracy time management process adherence teamwork and problem-solving.
Remuneration Package
We offer a competitive compensation package commensurate with experience and industry standards:
- Salary: A competitive monthly gross salary. Dependent on: Qualifications Level of Experience and Specific Location.
This range aligns with market rates for entry to mid-level fulfillment and logistics roles in Kenya. - Shift Allowance: An additional shift allowance will be provided for officers working non-standard hours or rotating shifts where applicable.
- Benefits:
- Comprehensive health insurance coverage (inpatient/outpatient).
- Pension/ Retirement plan contributions (NSSF and additional company schemes).
- Annual leave and paid public holiday entitlements.
- Perks: A stable secure working environment within the banking services sector with opportunities for on-the-job training skills development and career progression.
Required Skills:
Skills Forte Soft Skills: Attention to Detail: Meticulous accuracy in sorting packaging and documentation. Organizational Skills: Ability to prioritize tasks and manage multiple orders simultaneously. Integrity & Discretion: Trustworthy handling of sensitive customer materials and information. Reliability: Punctual dependable and committed to meeting production targets. Communication: Clear verbal and written communication for reporting and coordination. Technical Skills: Basic Computer Literacy: Proficiency in MS Office (Excel Word) for record keeping and reporting. Numeracy: Strong basic math skills for reconciliation and inventory counting. Core Competencies: Accuracy time management process adherence teamwork and problem-solving.
Required Education:
Secondary School Certificate
