IT Support- Hospitality
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Experience Required:
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Job Summary
The IT Assistant is responsible for supporting the hotels day-to-day technology operations by ensuring all IT systems networks hardware and software function efficiently. The role involves providing technical support to hotel staff and guests troubleshooting system issues maintaining IT equipment and assisting in the smooth operation of hospitality systems including PMS POS internet connectivity telephony and CCTV systems.
- Provide first-level IT support to all hotel departments including Front Office Finance Housekeeping Food & Beverage and HR.
- Troubleshoot hardware software printer and network issues promptly.
- Assist staff with login credentials email access and system usage.
- Support guests with internet connectivity and basic in-room technology issues.
- Monitor and maintain hotel network systems Wi-Fi connectivity and internet performance.
- Assist in maintaining hotel systems such as PMS POS key card systems CCTV telephony systems and smart TVs.
- Install configure and update computers printers and other IT equipment.
- Conduct routine system checks and preventive maintenance.
- Support data backup procedures and system recovery processes.
- Ensure antivirus software and security patches are updated regularly.
- Maintain confidentiality and security of hotel systems and information.
- Assist in monitoring system access and user permissions.
- Set up and support audiovisual equipment for meetings conferences and events.
- Ensure projectors microphones sound systems and presentation equipment function properly.
- Maintain records of IT assets repairs and maintenance activities.
- Log and track IT support requests and resolutions.
- Assist in managing IT inventory and equipment allocation.
- Coordinate with external service providers and vendors for repairs maintenance and installations when required.
- Escalate major technical issues to the IT Manager.
Required Skills:
Experience: 3 years of experience in Social Media Management or Content Strategy specifically within the Food & Beverage Hospitality or Luxury Retail sectors. Technical Skills: Expert-level skills in mobile video editing (CapCut InShot or Adobe Premiere Rush). Proficiency in graphic design tools (Canva or Adobe Creative Suite) for basic layout needs. Strong photography and lighting skills specifically for food and lifestyle content. Platform Mastery: Deep understanding of TikTok Instagram and Facebook algorithms including best practices for hashtags posting times and engagement. Soft Skills: Exceptional storytelling and copywriting skills in English. Highly organized with the ability to manage multiple projects and deadlines. A self-starter attitude with the ability to work independently and take initiative. Brand Fit: A genuine passion for gourmet food Italian culture and the Nairobi dining scene. Portfolio: A strong portfolio or link to social media accounts managed is mandatory for this role.
Required Education:
Diploma or Degree in any related field
