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Inside Sales Executive – Freight Forwarding
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
3-5years
Experience Required:
Posted:
8 August 2026 (28 days ago)
Posted:
Application Deadline:
5 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Inside Sales Executive Freight Forwarding
Location: Nairobi
Job Purpose
The Inside Sales Representative will be responsible for generating new business opportunities managing customer relationships supporting the sales process and converting leads into long-term clients. The role serves as a key link between customers internal stakeholders and commercial teams to ensure excellent service delivery and revenue growth.
Key Responsibilities
Business Development
Generate new sales opportunities through outbound prospecting cold calling email campaigns CRM data and follow-up on inbound enquiries.
Identify and qualify prospective customers while building a healthy sales pipeline.
Customer Engagement
Engage prospective and existing customers to understand their business needs and recommend suitable supply chain and logistics solutions.
Respond promptly to customer enquiries and maintain high levels of customer satisfaction.
Sales Support
Prepare and deliver tailored commercial proposals highlighting service offerings and customer benefits.
Support the sales process by coordinating quotations pricing approvals contract documentation and customer onboarding.
Ensure all customer due diligence (KYC) requirements are completed before onboarding.
Account Management
Maintain strong relationships with customers and internal stakeholders to ensure seamless communication and timely service delivery.
Identify opportunities for cross-selling and upselling additional services.
Escalate commercial proposals for internal approval where required.
CRM & Reporting
Maintain accurate records of customer interactions sales activities opportunities and follow-up actions within the CRM system.
Prepare periodic sales activity and pipeline reports.
Collaboration
Work closely with Business Development Marketing Operations Customer Service and Finance teams to deliver customer solutions and achieve commercial targets.
Requirements
Requirements
Bachelors degree in Business Administration Marketing Logistics Supply Chain Management or a related field.
Minimum of 3 - 5 years experience in inside sales business development account management or a similar commercial role within the logistics and supply chain industry.
Demonstrated experience in freight forwarding and contract logistics operations.
Strong understanding of logistics services customer relationship management and commercial sales processes.
Experience using CRM systems and Microsoft Office applications.
Excellent communication negotiation and relationship management skills.
Self-motivated results-driven and able to work effectively in a fast-paced environment.
Required Education:
Bachelors degree in Business Administration Marketing Logistics Supply Chain Management or a related of 3-5 years experience in inside sales business development account management or a similar commercial role within the logistics and supply chain experience in freight forwarding and contract logistics understanding of logistics services customer relationship management and commercial sales processes.
