Inbound Sales & Conversion Specialist Convert360

BagginsHQ is hiring Inbound Sales & Conversion Specialists to manage customer inquiries for brands using Convert360 our inbound sales and customer conversion solution.

You will manage assigned client accounts and respond to genuine customer inquiries generated through Facebook Instagram TikTok Google websites messaging platforms email and phone.

Your main responsibility is to turn genuine inquiries into verified purchase-ready customers and hand them over to the clients sales team.

• Respond quickly and professionally to inbound customer inquiries.
  
• Answer product pricing and purchasing questions.
  
• Understand customer needs and identify genuine buying intent.
  
• Handle objections and guide prospects toward purchasing.
  
• Qualify and verify purchase-ready customers before handover.
  
• Maintain a minimum 50% conversion rate on eligible inbound inquiries.
  
• Record customer interactions and conversion activity in the BagginsHQ CRM.
  
• Maintain accurate lead and conversion records.
  
• Represent assigned client brands professionally.
  
• Monitor customer feedback and identify opportunities to improve conversion performance.
  
• Work with the clients sales team to ensure qualified customers are properly handed over.
  

The primary performance measure is a 50% minimum conversion rate.

Conversion Rate Verified Purchase-Ready Customers Eligible Inbound Inquiries 100

Spam bots duplicate inquiries test submissions irrelevant enquiries and other non-qualifying inquiries are excluded.

A purchase-ready customer is a genuine prospect who has demonstrated purchasing intent received the relevant information and is sufficiently qualified for handover to the clients sales team.

• Experience in inbound sales customer service telemarketing social media sales or customer conversion.
  
• Excellent written and spoken English.
  
• Strong communication persuasion and objection-handling skills.
  
• Ability to work with measurable sales and conversion targets.
  
• Fast response times and strong attention to detail.
  
• Ability to manage multiple customer conversations simultaneously.
  
• Professional reliable and accountable.
  
• Comfortable working independently in a remote environment.
  
• Reliable computer or laptop.
  
• Stable high-speed internet.
  
• Quiet and professional working environment.
  

Previous CRM digital sales live chat social media or e-commerce experience is an advantage.

USD 40 monthly facilitation to support approved operational activities.

Starting retainer: USD 300/month subject to achieving the required conversion KPI.

The retainer can increase progressively potentially reaching up to USD 1000/month based on sustained conversion performance customer volume lead quality and overall commercial contribution.

• Fully remote position.
  
• Work with international brands and customers.
  
• Digital-first working environment.
  

High-performing specialists may progress into:

• Senior Conversion Specialist
  
• Conversion Team Lead
  
• Senior Conversion Lead
  
• Client Account Management
  
• Other commercial roles within BagginsHQ
  

Gain practical experience in inbound sales digital customer acquisition CRM management customer conversion and international client account management.

Convert360 is built around a simple principle: turn customer interest into real business.

If you are responsive persuasive commercially minded and confident in your ability to convert genuine customer inquiries into customers this role gives you the opportunity to demonstrate that ability directly and grow your compensation with your performance.