Hotel & Fuel Station Operations Manager Department

The Hotel & Fuel Station Operations Manager will be responsible for the overall day-to-day management of the hotel and fuel station. The role will oversee staff customer service sales stock management financial controls safety compliance maintenance and general business performance.

• Oversee the daily operations of the hotel including reception housekeeping restaurant and kitchen operations.
• Ensure high standards of cleanliness hospitality and customer service.
• Monitor bookings room occupancy sales and revenue.
• Supervise hotel staff and prepare duty schedules.
• Handle customer complaints and ensure timely resolution.
• Monitor food beverage and other hotel stock to control wastage and costs.
• Ensure proper cash handling and daily reconciliation.

• Oversee the daily operations of the fuel station.
• Monitor fuel deliveries stock levels sales and daily fuel reconciliation.
• Ensure accurate recording of fuel received sold and remaining in stock.
• Supervise pump attendants and other station employees.
• Monitor cash collections reconciliation and banking.
• Identify and report fuel losses variances or operational irregularities.
• Ensure the fuel station is clean safe and professionally maintained.

• Supervise motivate and evaluate staff across both operations.
• Prepare duty rosters and monitor attendance and punctuality.
• Ensure employees follow company policies and procedures.
• Address performance and disciplinary issues in accordance with company procedures.
• Identify staff training and development needs.

• Monitor daily weekly and monthly sales performance.
• Control operational costs and minimize wastage.
• Monitor revenue and profitability for both the hotel and fuel station.
• Ensure proper handling and accountability of company funds.
• Prepare regular management and performance reports.
• Identify opportunities to increase revenue and improve profitability.

• Ensure compliance with applicable hotel occupational health and safety environmental and fuel station regulations.
• Ensure proper fuel handling and storage procedures.
• Maintain fire-safety equipment and emergency procedures.
• Conduct regular safety and operational inspections.
• Ensure all required licenses permits and statutory requirements are maintained.
• Report accidents incidents and safety concerns promptly.

• Ensure buildings equipment fuel pumps and other company assets are properly maintained.
• Coordinate preventive maintenance and repairs.
• Monitor contractors and service providers.
• Maintain proper maintenance records.

• Maintain excellent relationships with customers and suppliers.
• Develop initiatives to increase hotel occupancy restaurant sales and fuel sales.
• Monitor customer feedback and implement service improvements.
• Identify new business opportunities and revenue streams.
• Maintain the professional image and reputation of the business.

• Hotel occupancy and revenue growth
• Fuel sales volume and revenue
• Restaurant and food & beverage sales
• Customer satisfaction
• Fuel and stock reconciliation accuracy
• Cost control and reduction of wastage
• Staff productivity and attendance
• Compliance with safety and statutory requirements
• Overall business profitability

• Diploma or degree in hospitality management business management operations management or a related field.
• At least 35 years relevant experience in hotel management fuel station management retail operations or general operations management.
• Experience managing multiple business operations will be an added advantage.
• Strong leadership financial management stock control and staff supervision skills.
• Good communication reporting and problem-solving skills.
• Computer literacy is required.
• Ability to work flexible hours including weekends and public holidays.

• Honest and trustworthy
• Strong leadership skills
• Results-oriented
• Customer-focused
• Highly organized and detail-oriented
• Good problem-solving skills
• Strong financial and operational discipline
• Ability to work under pressure