HostHostess

The Host/Hostess is responsible for delivering exceptional guest experiences through professional service operational excellence and seamless coordination with front-of-house and kitchen staff. This position serves as the first point of contact for guests and plays a critical role in managing reservations optimizing seating capacity and ensuring guest satisfaction throughout service.

Responsibilities include:

• Deliver a professional and engaging welcome to all guests creating positive emotional connections and setting the tone for their dining experience
• Maintain comprehensive knowledge of food and beverage offerings operational procedures and quality assurance standards across all outlets
• Execute reservation management through digital platforms maintaining accurate and organized booking records
• Coordinate seamlessly with servers and front-of-house staff understanding point-of-sale operations and service protocols
• Greet and seat guests promptly strategically managing table assignments to optimize seating capacity and guest experience
• Monitor wait times and guest flow during service periods providing timely updates to both guests and staff
• Handle guest inquiries and phone reservations with professionalism and accuracy
• Communicate dietary restrictions special requests and menu information to kitchen staff and guests in a clear and informative manner
• Address guest concerns and complaints with empathy and professionalism working toward prompt resolution and satisfaction
• Execute responsible cash handling procedures including opening and closing the cash register during assigned shifts
• Adhere to all safety sanitation and food handling policies and procedures
• Maintain an organized and well-stocked host stand ensuring menus reservation materials and promotional items are readily accessible
• Collaborate with management and service staff to ensure smooth operations during peak and off-peak service periods

Qualifications :

• Excellent communication and organizational skills. 
• Strong interpersonal and problem solving abilities. 
• Highly responsible & reliable. 
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team. 
• Ability to focus attention on guest needs remaining calm and courteous at all times.
• Ability to go above and beyond for internal and external guests.
• Ability to focus attention on guest needs remaining calm and courteous at all times.
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively and collaboratively as part of a team.
• Other language a plus.

Additional Information :

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift

Remote Work :

No

Employment Type :

Full-time