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Guest Relations Officer
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
3-5years
Experience Required:
Posted:
24 May 2026 (30+ days ago)
Posted:
Application Deadline:
21 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About the Role
We are seeking an experienced and hands-on Guest Relations Officer to oversee the seamless day-to-day running of a high-end safari lodge. This is a live-in role suited to a hospitality professional who thrives in remote environments and is passionate about delivering exceptional guest experiences.
You will be at the heart of the guest journeyfrom arrival to departurewhile ensuring operational excellence across all departments.
Key Responsibilities
Guest Experience & Front of House
- Deliver a warm professional welcome and guest orientation
- Oversee all guest services and activities (game drives bush meals sundowners excursions)
- Manage guest itineraries special requests and dietary requirements
- Coordinate closely with guides housekeeping and kitchen teams
- Ensure all guest areas are consistently clean organized and guest-ready
- Monitor guest satisfaction and resolve issues proactively
Operations Management
- Oversee daily lodge operations to ensure smooth coordination across departments
- Maintain occupancy updates booking changes and flight schedules
- Ensure rooms are prepared to standard with all amenities in place
- Supervise staff presentation performance and service delivery
- Ensure lodge vehicles and equipment are guest-ready
Food & Beverage Coordination
- Collaborate with the kitchen on menu planning and special dietary needs
- Oversee meal service presentation and dining experience
- Coordinate table setups and bush dining experiences
- Administration & Reporting
- Manage lodge communications and respond to guest/reservation emails
- Prepare and submit guest reports and operational updates
- Ensure all guest documentation is completed and filed
- Keep senior management informed of operational performance and challenges
Maintenance & Standards
- Conduct regular inspections of rooms grounds and facilities
- Report and follow up on maintenance issues
- Ensure overall lodge presentation meets high hospitality standards
Requirements
What Were Looking For
- Proven experience in lodge or luxury hospitality operations
- Strong guest relations and service mindset
- Ability to manage multiple departments in a remote setting
- Highly organized with strong attention to detail
- Confident communicator and team leader
- Flexible proactive and solution-oriented
Why Join This Role
Opportunity to work in a unique high-end safari environment
Direct impact on guest experience and lodge success
Autonomous role with strong operational ownership
Benefits
- Bonus: Performance-based (twice annually)
- Accommodation: Private 1-bedroom cottage (fully serviced)
- Meals: All meals and soft drinks while on duty
- Transport: Provided for official duties annual allowance paid twice in an year
- Medical Cover- (post-probation) emergency evacuation cover
- Other: Company phone access to lodge shop at cost
Required Skills:
Proven experience in lodge hotel or luxury hospitality operations Strong guest relations and service mindset Ability to manage multiple departments in a remote setting Highly organized with strong attention to detail Confident communicator and team leader Flexible proactive and solution-oriented
Required Education:
Proven experience in lodge hotel or luxury hospitality operationsStrong guest relations and service mindsetAbility to manage multiple departments in a remote settingHighly organized with strong attention to detailConfident communicator and team leaderFlexible proactive and solution-oriented
