Front Office Assistant
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Experience Required:
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Job Summary
We are looking for a customer-focused Front Office Assistant to provide efficient reception patient registration appointment scheduling billing cashiering and administrative support.
Key Responsibilities:
Welcome patients and manage reception services.
Register patients and schedule appointments.
Process patient bills invoices and payments accurately.
Maintain patient records in the hospital management system.
Respond to telephone calls and patient enquiries.
Support patient admissions and coordinate with healthcare teams.
Maintain patient confidentiality and excellent customer service.
Prepare reports and follow hospital policies and procedures.
Support quality improvement and patient safety initiatives.
- Diploma or certificate in Business Administration Front Office Operations Finance or a related field.
- Relevant experience in reception customer service billing or cashiering.
- Good computer skills including Microsoft Excel and Outlook.
- Excellent written and spoken English and Kiswahili.
- Strong communication organisational and interpersonal skills.
- Accuracy in handling payments records and invoices.
- Professionalism integrity confidentiality and attention to detail.
Required Skills:
Diploma or certificate in Business Administration Front Office Operations Finance or a related field. Relevant experience in reception customer service billing or cashiering. Good computer skills including Microsoft Excel and Outlook. Excellent written and spoken English and Kiswahili. Strong communication organisational and interpersonal skills. Accuracy in handling payments records and invoices. Professionalism integrity confidentiality and attention to detail.
Required Education:
Diploma or certificate in Business Administration Front Office Operations Finance or a related field.
