Front desk Officer Receptionist

Job Title: Front Desk Officer / Receptionist

Location: Kenya
Department: Administration / Client Experience
Reports To: Office Manager / Operations Manager

Budget 30k 35k

Job Purpose

The Front Desk Officer is the first point of contact for clients partners and a branding company this role is critical in creating a strong first impression supporting client experience and ensuring smooth office operations while upholding the companys brand image and values.

Key Responsibilities

Front Office & Client Experience

• Welcome and attend to clients visitors and suppliers in a warm professional and brand-aligned manner
• Manage incoming calls emails and walk-in inquiries directing them appropriately
• Maintain the reception area to reflect the companys brand standards and aesthetics
• Schedule and confirm client meetings ensuring meeting rooms are prepared

Administrative Support

• Receive register and distribute incoming mail documents and courier packages
• Maintain front desk records visitor logs and appointment schedules
• Assist with filing data entry and basic office documentation
• Support the operations and creative teams with administrative tasks when required

Office Coordination

• Liaise with suppliers couriers and service providers
• Monitor and report on office supplies and stationery needs
• Assist in coordinating internal meetings events and client presentations

Brand Representation

• Uphold and communicate the companys brand values tone and professionalism at all times
• Ensure consistency in client interaction aligned with the companys brand positioning
• Handle client inquiries and concerns politely and escalate when necessary

Key Skills & Competencies

• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Professional appearance and demeanour
• High level of organization proactive and attention to detail
• Ability to multitask and work in a fast-paced creative environment
• Basic computer proficiency (MS Office email scheduling tools)

Qualifications & Experience

• Diploma or Certificate in Business Administration Front Office Management Public Relations or related field
• At least 12 years experience in a receptionist or front office role (experience in a creative or corporate environment is an added advantage)
• Familiarity with office equipment (telephone systems printers scanners)