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Field Director-(Operations,People&Client Success)
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
5years
Experience Required:
Posted:
3 October 2026 (6 hours ago)
Posted:
Application Deadline:
31 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Location: Hybrid Kenya
Employment Type:Full-Time Permanent
Hours:40 hours per week
Work Schedule:MondayFriday with flexibility to accommodate U.S. client meetings and business hours
Reports To:Chief Executive Officer
Direct Reports:Recruiting Lead Lead Client Concierge Human Resources Finance/Accounting Executive Assistant and other designated Kenya-based team leads
Management Responsibility:Overall Kenya Operations
POSITION SUMMARY
The Field Director Kenya is the senior leader responsible for the overall management performance culture growth and operational effectiveness of the organizations Kenya operations.
The role combines:operations leadership recruiting client relationship management human resources oversight employee development financial oversight and organizational development.
The Field Director serves as the primary link between Kenya operations U.S.-based leadership clients and Kenya-based remote professionals. The position is initially hands-on and requires direct involvement in key recruiting client employee and operational activities with the role expected to become increasingly strategic as the organization grows.
KEY RESPONSIBILITIES
1. Operations Leadership and Business Management
* Provide overall leadership and direction for Kenya operations.
* Execute the organizations operating plan in line with business objectives.
* Establish clear operating standards accountability structures responsibilities and escalation procedures.
* Ensure effective collaboration across departments and functions.
* Identify operational risks staffing requirements service gaps and opportunities for improvement.
* Develop scalable systems and processes that support business growth.
* Represent Kenya operations in discussions with executive leadership.
* Address priority business and client matters requiring senior-level intervention.
* Act as an authorized signatory or company representative where formally appointed.
2. People Leadership Culture and Development
* Lead and oversee key Kenya-based functions including Recruiting Client Concierge Human Resources Finance/Accounting and Executive Support.
* Set clear objectives and performance expectations for managers and team members.
* Conduct regular leadership team and performance meetings.
* Coach mentor and develop managers and employees.
* Support professional development through training leadership discussions and continuous learning initiatives.
* Promote a respectful collaborative accountable and service-oriented workplace culture.
* Ensure performance and conduct matters are handled fairly professionally and consistently.
* Maintain effective communication with employees remote professionals and leadership.
3. Client Relationship Management and Business Development Support
* Participate in introductory discovery strategy and planning meetings with prospective and existing clients.
* Understand client business needs staffing requirements culture technology schedules and performance expectations.
* Explain the organizations recruitment onboarding employment and ongoing support model.
* Translate client requirements into clear recruitment and operational specifications.
* Maintain effective communication between clients executive leadership and Kenya operations.
* Provide senior-level oversight of client relationships and client service activities.
* Participate in significant client reviews escalations and strategic discussions.
* Monitor client satisfaction and identify opportunities to strengthen relationships and support business growth.
4. Recruitment and Candidate Management
* Develop recruitment and sourcing strategies based on client requirements.
* Oversee candidate sourcing through LinkedIn job boards professional networks referrals and other appropriate channels.
* Develop or review job descriptions and candidate requirements.
* Review applications resumes and shortlisted candidates.
* Conduct or participate in candidate screening and interviews.
* Develop or review interview questions and assessment criteria.
* Ensure candidates are evaluated consistently against established requirements.
* Review assessment results and support candidate selection decisions.
* Ensure shortlisted candidates have accurate and professionally presented resumes profiles portfolios videos and other required materials.
* Communicate role expectations working arrangements compensation structures and employment requirements clearly to candidates.
5. Client Interviews and Placement Coordination
* Coordinate candidate interview schedules invitations meeting links and instructions.
* Prepare candidates for client interviews and ensure they understand relevant expectations.
* Participate in client interviews and post-interview discussions where appropriate.
* Gather client feedback and coordinate next steps promptly.
* Maintain accurate records of interview outcomes decisions and follow-up actions in designated systems.
* Ensure selected candidates transition smoothly from recruitment to placement.
6. Contracts Onboarding and Placement Launch
* Ensure required client and employee documentation is completed before placement.
* Coordinate employment and service agreements and related documentation.
* Confirm working hours responsibilities reporting arrangements systems and communication expectations.
* Ensure technology equipment connectivity accounts and other onboarding requirements are in place.
* Conduct or participate in onboarding sessions.
* Ensure remote professionals understand their roles client expectations company policies schedules and reporting structures.
* Coordinate communication between clients remote professionals Recruiting Human Resources and Client Concierge teams during the placement launch.
* Follow up after placement to support a successful transition and identify any early issues.
7. Employee Performance and Professional Development
* Establish effective systems for monitoring employee and remote professional performance.
* Work with managers and clients to address performance concerns and determine appropriate interventions.
* Ensure significant performance matters are appropriately documented.
* Coordinate coaching training performance improvement reassignment or replacement where necessary.
* Lead or oversee significant employee and client escalations.
* Identify suitable reassignment opportunities for employees whose placements end.
* Coordinate training based on employee client and organizational requirements.
* Support the effective use of AI and other technology tools for productivity communication documentation and research.
* Promote continuous professional development and learning.
8. Human Resources and Employee Administration
* Oversee the maintenance of accurate and confidential employee records.
* Review employment contracts and related documentation.
* Participate in the recruitment and approval of Kenya-based employees.
* Ensure consistent onboarding and offboarding processes.
* Monitor compliance with applicable Kenyan employment and labour requirements engaging qualified HR or legal professionals where necessary.
* Ensure company policies and employment practices are appropriately implemented.
* Participate in significant disciplinary conduct and workplace matters.
* Ensure employee concerns are addressed confidentially fairly and professionally.
9. Compliance Risk and Documentation
* Ensure required client employee and operational documentation is completed and properly maintained.
* Promote confidentiality data protection and secure information-handling practices.
* Ensure organizational policies and procedures are communicated and followed.
* Work with relevant professional advisers on legal employment financial or compliance matters.
* Escalate significant legal financial employment security or operational risks to executive leadership.
10. Financial and Administrative Oversight
* Oversee Kenya operating expenses and financial processes.
* Work with Finance/Accounting to ensure accurate financial and operational reporting.
* Review relevant payroll attendance staffing and employee information.
* Support budgeting and forecasting activities.
* Monitor actual expenditure against approved budgets and investigate significant variances.
* Ensure appropriate financial controls and authorization procedures are followed.
* Ensure spending remains within approved policies and delegated authority.
11. Reporting and Business Performance
Maintain visibility of the overall performance and operational health of the Kenya business and provide regular reports to executive leadership covering as appropriate:
* Recruitment pipeline and turnaround time
* Candidate sourcing and interview activity
* Placements and successful launches
* Client satisfaction and retention
* Employee and remote professional retention
* Performance and escalations
* Staffing capacity and workforce utilization
* Client and employee onboarding
* Department performance
* Operational risks and challenges
* Budget performance
* Growth opportunities
* Recommended corrective or improvement actions
12. Office Travel and In-Person Support
Where applicable oversee the effective operation of the Kenya office including:
* Facilities and equipment
* Internet and technology infrastructure
* Workplace security
* Vendors and maintenance
* Health and safety requirements
* Office procedures
The role may also require local travel for:
* Candidate and client meetings
* Employee or remote professional visits
* Team meetings
* Training sessions
* Company events
Requirements
REQUIRED QUALIFICATIONS AND EXPERIENCE
* Bachelors degree and/or Masters degree in Business Administration Management Human Resources Operations or a related field. Equivalent senior-level professional experience may be considered.
* At least **5 years experience** in leadership operations management outsourcing professional services staffing recruitment client success or a related environment.
* Demonstrated experience managing teams managers or department-level functions.
* Experience working with executives business owners senior leaders or international clients.
* Strong understanding of recruitment interviewing employee management and performance management.
* Demonstrated ability to manage complex operations involving multiple stakeholders.
* Experience working with U.S.-based companies international organizations remote teams outsourcing businesses or professional staffing organizations is an advantage.
* Strong written and spoken English.
* Excellent communication presentation negotiation and relationship-management skills.
* Strong judgment integrity professionalism and discretion when handling confidential or commercially sensitive information.
* Ability to manage difficult employee and client matters calmly and professionally.
* Strong organizational and problem-solving skills.
* Ability to combine accountability with respectful constructive and supportive leadership.
* Comfortable remaining hands-on in recruitment onboarding training client service and operational activities when required.
TECHNOLOGY AND SYSTEMS
The successful candidate should be comfortable working in a technology-enabled and remote business environment.
Experience with the following platforms or comparable systems is preferred:
* Google Workspace
* Microsoft 365
* Zoom and Google Meet
* Slack WhatsApp and other business communication platforms
* Trello Asana ClickUp or similar project-management tools
* HubSpot or similar CRM systems
* LinkedIn Recruiter job boards ATS platforms and candidate databases
* DocuSign or similar contract-management platforms
* Calendly or similar scheduling tools
* Time-tracking and workforce-management systems
* HR and employee-management systems
* Google Sheets and Microsoft Excel including formulas filters pivot tables dashboards and reporting
* AI productivity tools such as ChatGPT Claude Gemini or similar platforms
* Secure password-management and multi-factor authentication practices
The candidate should also demonstrate the ability to learn and adapt quickly to client-specific systems.
WORKING HOURS AND AVAILABILITY
This is a full-time position requiring approximately 40 hours per week.
Because the organization works primarily with U.S.-based clients the successful candidate must have reasonable flexibility to participate in:
* Client and leadership meetings
* Sales and discovery calls
* Candidate interviews
* Client onboarding meetings
* Client escalations
* Training and team-development activities
Some meetings may take place outside standard Kenyan business hours.
## COMPENSATION AND BENEFITS
The position may include:
* Competitive salary
* Performance-based bonuses or incentives
* Hybrid working arrangements
* Professional development opportunities
* Career growth opportunities
Any performance- or placement-based incentive arrangement will be documented separately.
## EMPLOYMENT CONDITIONS
The successful candidate will be expected to:
* Maintain confidentiality of company client candidate and employee information.
* Comply with organizational policies and procedures.
* Maintain reasonable availability to support international clients.
* Represent the organization professionally.
* Promote a healthy respectful collaborative and service-oriented workplace.
* Lead through accountability communication coaching fairness and respect.
* Treat employees candidates remote professionals clients vendors and colleagues with professionalism and dignity.
* Avoid outside employment or business activities that create a conflict of interest or materially interfere with the role.
* Comply with applicable employment requirements and the final employment agreement.
**Note:** The responsibilities listed above represent the primary functions of the position and are not exhaustive. Additional duties reasonably related to the leadership and operation of the Kenya business may be assigned as organizational needs evolve.
Benefits
COMPENSATION AND BENEFITS
The position may include:
* Competitive salary
* Performance-based bonuses or incentives
* Hybrid working arrangements
* Professional development opportunities
* Career growth opportunities
Any performance- or placement-based incentive arrangement will be documented separately.
Required Skills:
Maintain confidentiality regarding company client candidate and employee information. Comply with Hire Impact policies and procedures. Maintain availability necessary to support U.S.-based clients. Represent Hire Impact professionally. Support and protect Hire Impacts healthy positive respectful and service-oriented culture. Lead through accountability communication coaching fairness and respect rather than fear intimidation or threats. Treat employees candidates Remote Professionals clients vendors and colleagues with professionalism and dignity. Avoid outside employment or business activities that create a conflict of interest or materially interfere with the role. Comply with applicable employment requirements and the final employment agreement.
Required Education:
Bachelors degree and/or Masters Degree in Business Administration Management Human Resources Operations or another relevant discipline; equivalent senior-level professional experience may also be considered.5 years of experience in leadership operations management outsourcing professional services staffing recruitment client success or a related experience leading teams and managing managers or department-level functions.
