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E-Commerce Customer Support
Job Location:
Monthly Salary:
Experience Required:
Posted:
4 November 2026 (19 hours ago)
Posted:
Application Deadline:
1 February 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
This is a remote position.
This is a remote role open to candidates in Kenya Nigeria and Egypt
Our client is looking for a Customer Support Representative to manage email-based customer support and ensure a seamless online shopping experience. The role will handle customer inquiries order tracking product and sizing questions and end-to-end returns and exchanges using Gorgias. You will also collaborate closely with the Perth-based customer support and warehouse teams through Shopify and ShipHero to resolve shipping fulfillment and customer service concerns. This position is ideal for a detail-oriented and empathetic professional who can maintain high customer satisfaction while independently managing increased inquiry volumes during promotional periods.
Key Responsibilities
- Respond to customer enquiries about products orders billing and accounts using Gorgias
- Resolve complaints at first contact wherever possible and escalate when needed
- Follow scripts policies and service-level targets
- Identify recurring issues and share feedback with the team
- Process refunds exchanges and account updates
Requirements
- 1-3 year of experience in customer service
- Experience using Gorgias
- Excellent spoken and written English with a clear natural accent
- Close attention to detail
- The discipline to follow a set process every time especially for complaints
- A quiet home workspace and reliable internet
